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New Member

enable 8861 IP Phone for intelligent proximity

I'm trying to use Cisco proximity with a 8861 IP Phone, but it ain't workin'.  Is there something I have to enble on the phone or in CUCM?

Thanks, Mike

  • Cisco Proximity
Cisco Employee

Hi Mike,are you trying to

Hi Mike,
are you trying to pair your 8861 with the app "Cisco Proximity"?

I'm afraid we're doing our best to confuse, but the naming scheme is a bit complex;

  • Intelligent Proximity - overall solution name for where we can pair third party devices to Cisco's collaboration devices
  • Intelligent Proximity for Mobile Voice - available on the Cisco DX series and select Cisco IP Phone 8800 Series models
  • Intelligent Proximity for Content Sharing - for Cisco room-based video endpoints. Available in beta trial now, with the iOS and Andoid app "Cisco Proximity". 

More details on

So - the Cisco Proximity app can only be used with the Cisco room-based video endpoints (SX series and MX series). 


Does this help?


Henrik Bakken
Product Manager @Cisco

New Member

That does help, but then how

That does help, but then how do I pair my iPhone with a DX or 8800 series phone?

Cisco Employee

Mike, The DX and 8800 series



The DX and 8800 series phones pair via bluetooth the mobile phone, much like a headset or even car stereo does.

The documentation for this feature on the 8800 can be found here.

Since the DX is android, the process looks just like pairing to any other bluetooth device, except the "other device" is your iPhone.

New Member

Thanks Philip.  I was just

Thanks Philip.  I was just going down the Bluetooth trail when you replied.  Not sure why this seems to be so difficult.  On my iPhone I turn bluetooth on and then the CP-8861 shows as a discoverable device.  I tap it to pair then get this message:

Then I tap pair and get this:

Nothing ever shows on the screen of the 8861.  What am I doing wrong?

Cisco Employee

This is what it looks like on

This is what it looks like on my 8851.  The process should be pretty simple.

Here is the bluetooth settings.  BT is on, and I then hit 3 to add a device.


After hitting 3 I get this screen. There is an interim display where it says to make sure the other device is discoverable.  After I go into the Bluetooth settings on my iPhone it appears in the list.


After I select "rratliff's iPhone" and hit Pair I get this prompt.


At this point on my iPhone I get the same prompt you show above, with the same security code shown.  After I hit Yes on the 8851 and Pair on the iPhone the connection proceeds and I'm asked about contact syncing on the 8851.

New Member

I get the message on the

I get the message on the iphone with the code for the 8861, but I never see my iphone appear as a device on the 8861.  Is there something that needs to be done on the iphone, other than going into the bluetooth settings?

Cisco Employee

If the iPhone is seeing the

If the iPhone is seeing the desktop phone then it should be good to go.  I think in your screenshot I can see the "Now Discoverable" message.


Is your 8861 using wifi or a wired network connection?  If it's not showing any bluetooth devices at all (headset, phone, PC, etc) then you can try toggling bluetooth on/off on the 8861.  At this point you can also just open a TAC SR.  Collect phone debugs from the web page of the phone so you can provide them to TAC.

New Member

The now discoverable message

The now discoverable message is on my iphone screen.  I never see any messages regarding my iphone or an access code on the 8861.  It is a wired connection.  If you recommend going to TAC at this point then I'll go that way.


Thanks, Mike

New Member

Did you ever get resolution

Did you ever get resolution this? I am having the same issue?



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