Ask the Expert:Using The Cisco Technical Support Mobile App to Resolve Your Technical Issues

[ciscomoderator]

With Kent Wong

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Technical Support mobile apps for iPhone, iPad, and Android harnesses the power of various Cisco support resources with Cisco expert Kent Wong.  Learn how to effectively use the app to resolve your issues, stay updated with the latest news, and improve your technical knowledge.

Kent Wong is the product manager for the Cisco Technical Support Mobile App. In this role, he has led multiple releases of the Cisco Technical Support iPhone, iPad, and Android apps while gaining industry recognition for the apps. He has over 12 years of industry experience in enterprise software, with the last 7 years at Cisco. He holds a bachelor's degree in management information systems from San Jose State University, and also holds a certification as a Scrum Product Owner.

Remember to use the rating system to let Kent know if you have received an adequate response. 

Kent might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Online Tools and Resources sub-community discussion forum shortly after the event.  This event lasts through February 22, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

[Gustavo Hernandez]

Hello Kent,

I like the community a lot, specially the Spanish community. Can you tell me how to access the Spanish community from the mobile application? I have not been able to find a way.

Thank you

Gustavo

[David Dube]

Hi Gustavo,

Currently, the various localized communities are not supported within the mobile client. I'm sure Kent can provide more color.

Regards,

Dave

[Kent Wong]

Hi Gustavo,

Dave is correct.  Currently with the mobile apps we do not have localized communities available.  You can however search in spanish using the app and it should return the appropriate results.  For localized communities it's on our roadmap targeted for the later half of this year.

Thanks,

Kent

[Jessica Deaken]

Hi Kent,

I noticed on the web certain communities have sub-communities; however, I can't find them on the app.  How can I get access to these communities?

Thank you

Jessica

[Kent Wong]

Hi Jessica,

On the iOS mobile app, communities with sub-communities are identified by a blue arrow next to the community.  If you tap on the community name you will be taken to the community, if you tap on the blue arrow you will be taken to the sub-communities within that parent community.  For Android tapping on the arrow next to the community name will expand that community to show any sub-communities underneath it.  I hope this helps.

Thanks,

Kent

[Sarah Staker]

Hello Kent,

I have a Kindl and I am trying to find the app but I can't locate it in the app store. Can you let me know where it is?

Thank you

- Sarah

[David Dube]

Hi Sarah,

As of this writing, the Cisco Technical Support mobile app is only supported on Android and iOS clients available from Google Play and iTunes respectively.

Regards,

Dave