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Community Member

Jabber 10.5.1 for Android won't connect to phone services

Hi, All features are working but not phone services. It is showing as disconnected and all settings options are grayed out. See attached screen shot. Please help. Thanks in advance.
Cisco Employee

Hi Gary, This community is

Hi Gary,


This community is for supporting the Cisco Technical Support mobile app. I suspect you'll get much better visibility to your question if you post in the Jabber Client community under "Collaboration, Voice & Video". 



Community Member

Hi GarryI have had the same

Hi Garry

I have had the same problem and have just managed to resolve the problem. We are running Jabber 10.5.1 on Android kernel 4.2.2.

Jabber on Android cannot support HOSTNAME with the Android kernel less than 4.4.4, and therefore Jabber cannot connect to Call Manager.

You can correct the issue in one of two ways:

1. Change the hostname of the CUCM servers to the FQDN or IP address

2. Add the "Organization Top Level Domain" (CUCM system => Enterprise Parameters) as "" for instance, then Jabber will do DNS query with "<servername>"

I just implemented option 2 and this resolved the problem. This was also a non-impacting change.

I hope this helps. Best of luck.


Community Member

Hi Adam, I went to CUCM

Hi Adam,


I went to CUCM System-->Enterprise Parameters but I can't find a way to add "Organization Top Level Domain".   Can you point me to the right direction?


Thank you.

Community Member

This setting is under the

This setting is under the Clusterwide Domain Configuration


Community Member

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