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Using cisco jabber in a contact center environment

Hi All,

We have recently thought about using Cisco Jabber 10.5 in our environment for all contact center users follwoing are the versions we use

 

CAD - 8.5

UCCE - 8.5.3

CUCM - 8.6.2

 

We do not have a presence server but are planning on the same as we require it for jabber.  Like to know if there would be any issues using CAD and CSD when we use jabber as a soft client and is there a requirement for CIPC or hardphones to be used with jabber.

 

Please help me out

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