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The upcoming Cisco Live event will mark the 25th anniversary of these Cisco customer events.


I am excited to roll-out our new Cisco Support Community Toolbar today. Email invitations will be going out to users who have requested for a pass in response to our announcements. The new toolbar is built from scratch and supported on multiple platforms and browsers. The platform on which the toolbar is built enables us to deploy new features quickly. Here are some highlights from this version of the toolbar.




Integrated Search


We have integrated the frequently used search engines on giving you an easy access to all of them from one single place. This alone should save you a ton of your time. You can look up for Bug Ids, IOS commands, Error Messages, Service Request Lookups and more. You can also search on or on Cisco Support Community using keywords.


Quickly login to


Logging into is only a click away with the new toolbar. Once you sign in, you are signed in to all of 






Watch Communities of interest


We  have made it easy to watch for updates from the communities that interest you the most. You'll see a notification icon that alerts you when there is new activity in the community.



Share links and articles


Ever seen an article outside on the web and had the urge to share it with the members in the community? Well, you can do it now with the new Share feature.






There's much more to see....While this is a great start, it is definitely not the end. We look  forward to building many more useful features into the toolbar in the future. If you have a particular feature in mind, drop us a note at cscsocial at cisco dot com. If you did not request a Early Access invitation, you'll have to wait for a few more weeks but the ones who requested, check your inbox today.


CTS migration videos have once again been very popular on our YouTube channel. If you haven't seen them, take a look at these two videos.

CTS MIGRATION FOR EXISTING USERS and CTS MIGRATION FOR NEW USERS walk you through the process of merging your CTS login to your login.

Three videos on Nexus 2K and 5K have been very popular as well. Check these videos out.

  1. How to configure vPC (virtual port-channel) on Nexus 5000 and vPC to the FEX (Nexus 2000)
  2. Cisco Nexus 2K and 5K: Configuring and Troubleshooting
  3. Configuring connectivity to Cisco Nexus 5K and 2K

    Two videos from the wireless domain and one video from the security domain made it onto the top ten videos this month.


    facebookv2-1_features.JPG Facebook App gets an update!

    The app received an update recently and includes lots of new features to enable you to collaborate, participate and share information easily and effectively.

    You now have the ability to mark a question as "answered" whenever someone replies to your question and you are satisfied with the answer. Marking it answered not only gestures that you are thanking the respondent but also helps the person who replied accumulate points and appear higher on the leader board.

    On the social sharing aspect, you now have the ability to share your favorite discussion on more than just Facebook and Twitter. A new settings tab allows you to control your email and notification preferences. Lastly but not least you now have the ability to follow any expert. Whenever they participate in a discussion, you'll receive a notification. You can opt to receive a daily/weekly digest by going to the Settings tab.

    To learn more about all the improvements, go to

    Go to  and give the new app a spin. Let us know what you think.


    From Cisco Newsroom

    Awards form the next landmark event of Cisco's BIG initiative; Cisco's CTO, Padmasree Warrior, launched competition on 1 February

    London 2 February 2012 - In its quest to discover and  help develop emerging and early stage technology based start-ups, Cisco has launched the next stage in its British Innovation Gateway (BIG)  initiative - The Big Awards – Powered By Cisco I-PRIZE™.

    With support from JP Morgan and other partners, the BIG Awards will  take the form of an annual open innovation competition to discover and  reward the finest examples of the UK's most innovative start-up digital  businesses and SMEs. The overall winner will receive a total prize package of approximately $200k, made up of $100k cash, 12 months of mentoring from Cisco and a 12-month support package covering PR, marketing and legal services.

    Runners-up and semi-finalists will also receive cash and technology prizes to support and accelerate the development of their brands and businesses.

    The BIG Awards is the latest development in Cisco's British Innovation  Gateway (BIG) initiative, a significant five-year investment of cash, technology and human resources, which aims to develop Britain's  innovation eco-system and create an environment in which start-up digital businesses and their ideas can flourish. The Awards are held in  partnership with JP Morgan, Bird & Bird, DNX and Octopus Communications and will take place annually throughout the five year duration to help create a community of innovative industry leaders.

    The competition will run from 1 February 2012 until September 2012 and  involves a four stage judging process. The final of the Awards will take place at a special event on 12 September 2012, where the six finalists will present their business plans live to a judging panel before the winner is chosen.

    Open to individuals, groups of individuals and legal entities in the UK, applicants can enter their technology concept or prototype idea into one of five categories which represent some of the most relevant  technology challenges and mega trends we are seeing across the globe today. For each category, the entry should showcase how the concept can benefit the public and private sector, utilising the network as the platform to deliver economic, social and environmental sustainability.

    The categories are:

    • BIG Data inc. Datacentre/Virtualisation
    • Collaboration inc. Video and Social Media
    • Future Cities
    • Internet of Things
    • Mobility

    For more information on each category and competition entry requirements, visit the BIG Awards website at  Registration is now open and entrants will be able to submit their initialbusiness or technology ideas from 1 February 2012. Entries will  close on the 31 March 2012.

    A public event to launch the Awards took place at Ravensbourne in Greenwich, London, on 1 February 2012. Ravensbourne is a founding member  of Cisco's National Virtual incubator (NVI) - a sustainable public technology network which promises to stimulate entrepreneurship by connecting physical sites through IT infrastructure. Cisco's CTO,  Padmasree Warrior, was in attendance and delivered a keynote address about the importance of innovation.

    Supporting Quotes

    • Phil Smith, CEO, Cisco UK and Ireland, said: "The BIG Awards are a key component of our British Innovation Gateway initiative to encourage UK growth through entrepreneurship and the advancement of STEM (Science, Technology, Engineering and Maths) skills. There are many high potential technology based start-ups and SMEs within the UK and the BIG Awards provide a great opportunity to showcase, celebrate and reward them. This is a fantastic opportunity for businesses to get the help and support they need. By nurturing the growing businesses of tomorrow, we are helping to build a brilliant future for technology innovation in the UK."

    • Guy Chiarello, CIO, JP Morgan Chase said "At JPMorgan Chase we focus on creating a culture of innovation and we are very proud of our heritage of breathing life into new technology companies by consuming their products and services in real life scenarios. This programme extends that mission with an opportunity to help guide, coach and invest in technology companies and ideas of the future. We are looking forward to the partnership this programme will bring."

    About the British Innovation Gateway (BIG)
    Cisco's main focus as the Official Network Infrastructure supporter to the London 2012 Olympic and Paralympic Games is to create programs that  will have a long term contribution to the growth of Hi Tech industries and the economic health of the UK. The British Innovation Gateway (BIG)  initiative is part of that economic legacy and is a framework of programs that is designed to help drive innovation and support  technology start-ups across London and the rest of the UK and Ireland.

    Launched in January 2011 by Prime Minister David Cameron and Cisco's chairman and CEO, John Chambers, BIG is underpinned by Cisco's  significant five-year investment of cash, technology and human resources. The initiative aims to develop Britain's innovation eco-system and create an environment in which start-up digital  businesses and their ideas can flourish.

    Cisco's long-term vision is to help build a brilliant future for  Britain. BIG will discover and develop the entrepreneurs of today,  helping to establish Britain as a leader in innovation, whilst Cisco's other Olympic Legacy programs such as key educational initiatives like STEMNet and the extension of Cisco's Network Academy® programs in East  London, will help to uncover the skills of tomorrow. Information about BIG can be found at

    About Cisco

    Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information  about Cisco can be found at For ongoing news, please go to  Cisco equipment in Europe is provided by Cisco Systems International  B.V. and Cisco International Limited, wholly owned subsidiaries of Cisco Systems, Inc.

    About Ravensbourne

    Ravensbourne is a world-class digital destination located at Greenwich  Peninsula developing talented individuals and leading-edge businesses  through learning, skills, applied research, enterprise and innovation.  Ravensbourne's new building, in Penrose Way next to The O2, opened to  students at the end of October 2010 following a £70 million investment  including £3.5 million from the London Development Agency (LDA), £5.5  million from the Department for Communities and Local Government and  further investment from the Homes and Communities Agency (HCA),  Greenwich Council, Higher Education Funding Council for England (HEFCE) and the Skills Funding Agency. The European Development Fund also  provided £1.5 million to create low carbon incubator space,  incorporating new technologies and a suite of environmentally  sustainable features. Ravensbourne had been based in Chislehurst in  Bromley since 1976.


    seasons_greetings.jpgSeason's Greeting from the Cisco Support Community Team.

    As we turn a page in history, close the 2011 chapter and look forward to 2012, I paused for a moment to look at our achievements. Here's a summary of what we have achieved so far.

    Audience Growth

    We witnessed explosive growth in likes and followers across all our Social Media channels. Facebook has more than tripled, Twitter has grown more than nine times and same is the story with LinkedIn and YouTube channels.

    Launch of Key Programs

    We launched key programs on Facebook like Facebook Forums and Friday Tech Challenge. Facebook Forum is a monthly tech chat on Facebook where we bring in a Cisco tech expert and take your questions on a particular topic. We have conducted 12 Facebook Forums so far with some amazing response. The forums are then archived as a Q&A on Cisco Support Community and Facebook Notes.

    Friday Tech Challenge was a 10 week program where we asked you to answer a five-question quiz every week on a certain technology. All the correct entries made it to our leaderboard chart and one lucky winner received a $25 Visa card.

    Launch of Social Media Applications

    We launched a very innovative Facebook application that will allow you to post a question or respond to a question on CSC. Imagine this as a two-way channel between Facebook and Cisco Support Community. You can watch a little video here.

    Listening, Monitoring and Responding

    We have listened and rtesponded to many of your questions on Social Media. Although we may not be able to resolve all of your questions on Social Media, we make an attempt to at least guide you in the right direction.


    We also topped off the year with a Forrester Groundswell award in the B2B supporting category.

    Although we have a lot to pat on our backs for 2011, we are not sitting still. We have set the bar high and want to exceed that in 2012. So, stay tuned for more innovative applications and programs.

    I would like to hear your feedback on how we performed in 2011. If you have any suggestions, please leave a comment or get in tocuh with us at

    Thank you all!


    Cisco Support Community

    Social Media Product Manager



    We recently had the opportunity to talk with one of the Support Community's Leading Top Contributor and Cisco Designated VIP, Martin Ermel.


    A network management consultant in Germany, long-time community member and 2011 Designated VIP (Network Management) recently posted his first document, to help people find out which Cisco Works - Applications and Versions -. “Developing the document was worth the effort because it will save time for people who ask and answer these questions,” he says.

    Interview with Martin Ermel, Cisco Support Community Leader, Cisco Designated VIP


    wildfire_meet_cisco_live.pngBack in July we had announced a contest called, "Meet CSC @ Cisco Live". If you attended the Cisco Live event at Las Vegas, you could have participated in the contest by taking a picture of yourself in front of our booth or with one of our team members at the booth and uploaded it onto our contest page on Facebook. Well, we had many entries but there were only a couple that qualified and today we are happy to announce the winners.

    On behalf of the Cisco Support Community team, we thank all those who participated in the contest.

    Congratulations to David, Hailey and Jason Diegmueller, our two winners who have each won a $100 Amazon gift card.



    Missed this contest? Don't worry. Follow us on these Social Media channels and we'll keep you posted.

    Facebook | Twitter


    Have Friday_Tech_Challenge.JPG you seen what happens to a piece of iron that is thrown into the corner of your house, garage or office and hasn't been touched in a long time? Yes, I'm referring to that brown powdery rust on that iron. Well, our brains work like that too I suppose. Rarely can we recollect all the good things we read a few months ago unless we frequently revisit that topic periodically. One of the ways to refresh our brains is to take a test or answer a quiz on that topic. Well, guess what ? We are bringing a quiz called Friday Tech Challenge to our Facebook page.

    Starting August 19th, we will be posting a set of five questions every Friday on a particular topic. You'll have until Tuesday 9:00 am to take the challenge. We will select entries with all questions marked correctly and draw a winner randomly. The winner will be announced by Wednesday. We will also post the correct answers to all the questions. Because we know all of us need a little nudge sometimes to get competitive, we are offering a US $25.00 Visa gift card each week.

    The rules are simple.

    1. Take the challenge each week before Tuesday 9:00 am PDT

    2. Share the quiz on your Facebook wall. You will have to share this using the "Share" button within the Poll application used for this contest. 

    Our first topic is "Security". Refresh your brains on this topic and get ready.

    For complete official rules, visit


    Hello, my name is Ginger Dillon, but you may know me better as , my CCO and Support Community forum handle :-)

    I brought my Flip video camera with me to Cisco Live 2011 in Las Vegas and took some "behind the scenes" videos of some of my favorite Cisco Live events ... no Keynotes, Labs, Technical Breakout sessions, nor Town Hall meetings, all of which I'm pretty sure are provided for your viewing pleasure in Cisco Live Virtual.

    CiscoLive Video

    Here's a plug, by the way, for this outstanding resource.  There were 15,000 attendees at Cisco Live 2011 Las Vegas this year, but 40,000 virtual attendees (that is outstanding)!!!!  I am working with the wonderful staff at the Support Community to post these videos.  I hope you find them fun, especially if you were unable to attend.  I shopped the Cisco Store (Cisco Press at 20% off + a tee-shirt), ate ice cream and pretzels at the Wednesday afternoon break, and sang with Train at the Customer Appreciation event. 

    In-between all of the fun, I attended a full session of technical breakouts all week and attended a 4 hour lab on Sunday for UC on UCS-C210.

    However, my two most exciting events - a special dinner for us designated Cisco VIPs with Dan Bruhn, Community Manager and his outstanding professional team PLUS an opportunity to meet with the developers and provide feedback on the new Bug Search Service, a superior successor to one of my favorite tools, Bug Toolkit.  At the VIP dinner, I met the terrific Cisco staff who made this possible as well as sharing dinner with some of the VIPs I've known by their CCO accounts these many years (David Hailey, William Bell, Tommer Catlin) - missed you Rob Huffman!!  CiscoLive Video

    I wish I had time to visit with everyone there - so much talent in attendance.  I hope to see you on the Support Community and at future Cisco Lives - San Diego in 2012!!!!  P.S. Here is a link to our VIP web page on


    Ginger Dillon


    CiscoLive VideoCiscoLive VideoCiscoLive VideoCiscoLive Video


    We are pleased to announce the official Cisco logo for the Cisco Designated VIP Program. Designated VIPs will have a "badge" (see below) placed next to their username on the communities to recognize their achievement.  The badge will indicate their VIP status and display the technology area in which they won the award. When you see the VIP badge next to a user's name, you'll know they're truly an expert in that technology area, and they've earned high ratings from you as a community.

    You can also visit our new Cisco Designated VIP page on Here you can find valuable information about the program including a list of VIPs from our sister communities Cisco Learning Network (CLN) and Cisco Developer Network (CDN).


    Dan Bruhn

    Cisco Designated VIP Logo


    User Profile Icon


    This is a fun item picked up from

    The Dating Game: Finding the Right Network


    Gareth Pettigrew | June 16, 2011 at 11:00 am PST


    Do customers feel like contestants on The Dating Game when they’re shopping around for the right network?

    That was definitely the case for Lindsay — our fearless IT manager, bachelorette and star of The Networking Game. Like many of the bachelorettes on the classic 1960’s game show, Lindsay doesn’t pull any punches when interviewing the three candidates. Luckily for Lindsay, the bachelor networks quickly show their true colors.

    Bachelor #3 turns out to be your typical “lacks commitment guy.” He has a lot of experience making promises, but isn’t so hot living up to them. He can’t bring much beyond core networking to the relationship, but feels he’s “good enough” because he’s slick and new.

    Bachelor #2 is the “OK guy.” He’s new to networking, but feels that so-so products and an “lifetime” warranty is “good enough.” The good news…he’ll throw in a few printers.

    And then there’s Bachelor #1, the “man you can have a future with.” He’s intelligent, dynamic, and consistently evolving. In other words, the kind of network Lindsey could bring home to Mom and Dad.

    Here’s hoping Lindsay wins that trip to Acapulco…and finds her dream network!  Click here to vote on which network Lindsay should choose.


    What’s the value of participating in the Cisco Support Community? For another view, we caught up with , a Cisco TelePresence escalation engineer in San Jose, California..

    In this interview, Gonzalo shares what changes he has seen with the community since 2004, and how he shares and participates int the discussions and blogs.

    Interview with Cisco Support Community Top Contributor - Gonzalo Gasca

    Check out some of Gonalzo's Blog Posts :: Or click here to see the most recent posts by him


    We recently had the opportunity to talk with one of the Support Community's Leading Top Contributor and Cisco Designated VIP, 

    Cisco Designated VIP  Cisco Designated VIP

    A network engineer for the government of Canberra, Australia, Leo Laohoo specializes in wireless technology. He enjoys participating in the Cisco Support Community because it’s a “two-way street.” He explains, “If I can help someone else, I’m happy. I also learn from other people’s answers and their responses to my answers.”

    Interview with Cisco Support Community Top Contributor - Leo Laohoo 


    If you didn't know already, yes, we do have a Facebook page. So, what are people doing on a Cisco Support Community Facebook fan page? Facebook + Technical Support community ? Doesn't seem like a great combination?

    We have a large audience on Facebook with nearly 65K fans. If you are not one of those fans then here's what you will get when you become a fan.

    1. Notification of events such as Live Webcasts, Ask-the_Expert and Facebook Forum.
    2. Links to fresh and updated articles, videos, documents and blogs on CSC.
    3. Help in resolving your issues. We try to provide you links to existing articles or find answers for you from our TAC engineers.
    4. Community support - The active community will try and help you out with your questions.
    5. Access to Facebook only events such as Facebook Forums.

    How can you become a fan and receive all these benefits?

    It's quite simple. If you have a Facebook account, login and visit . Click on the "Like" button on the top and voila! You'll now start receiving all the updates we post in your streams.

    -Mohan Rao

    Product Manager

    CSC Social Media

    CreatePlease to create content
    Ask the Expert- torubleshooting & Implementing VSS on Catalyst