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CWS request removal from block list

I had a client who is using CWS report that one of my domains is being blocked due to its inclusion in a malware database in CWS. Does anyone know of any way to request removal of a domain from the CWS block list? I called TAC and they stated that the client would have to open a support case but the client has already overridden the block locally and the client shouldn't have to open case for my issue. I need to get the domain removed globally in case any other clients are using CWS and the domain is being blocked.
 

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Cisco Employee

Hi,Anybody with a valid CEC

Hi,

Anybody with a valid CEC ID can contact TAC and ask for a case to be opened to review the URL/Domain in question.

Once a case is opened, it will roughly be processed within 1-2 business days.

On manual review if the Domain is found to be clean, steps will be taken to make it accessible globally.

Thanks.

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