Collaboration Applications

Dear all, We are experiencing issues with PTOOLS plugin missing in Outlook 2010 and 2013 64bit versions. We are running CWMS 2.5. When we install the PTOOLS on a computer the task bar icon appears fine and user can login to CWMS account but when he/s...

Guys, I am getting an issue on some users in jabber windows. When the user is offline and somebody who is online send him a message, he can't receive that message and he is getting error message of "your message is undelivered". Thank you!  

Need to have Administrative control of the SX10N (or any video device coming up) that registers to Spark.  Main need is to change the default timeout on the codec, as the 60min timeout now puts the unit into a DND mode.  So either Admin control, or d...

Hello, I'm setting up an MRA deployment with a single Expressway-E and single Expressway-C.  I've followed the CVD guide for Collaboration Edge with BE6000.  Zones are set up and active, SRV records are in place and verified from the outside, certifi...

Hi,   I have a deployment with CUCM 9.1, CUCIMP 9,1 and Cisco Jabber 11. I'm able to start a share desktop session from an IM chat/chat group with 2 or more participants. When I try to share desktop with an active call (2 participants), i've got no...

After upgrading to the latest version (Version: 2.0.2001.0) Spark opens but hangs with the message "Loading Conversations".  I have uninstalled and cleaned out any residual directories and then reinstalled several times but to no avail. Running Windo...

Our Jabber on MACs lists the recent calls in military time, how do I change this?

I'm running windows 10, have a computer mic, a mic on a usb camera, and a Bluetooth headset. If I select the Bluetooth headset mic, and then in the drop down to select a different mic, webex will crash. This happens every time I try that. Additionall...

I'm using WebEx Meeting started from Chrome on my Surface Book which has HiDPI settings set to 200%. The whole UI is simply microscopic and super hard to use. Take a look at the screenshot I took: Is Cisco planning to add proper Hi-DPI support?

Feature Request for Windows Jabber client: When pasting a onenote: URI into a Jabber IM chat, the app does not recognize it as a valid hyperlink and instead sends it as plain text. I would find it useful if Jabber supported onenote: hyperlinks as it...

I've noticed that Jabber is now unable to search our Outlook contacts, since upgrading to Office 2016.  it's able to lookup the GAL but not local Outlook contacts.  Anyone else noticed this, or can anyone suggest a fix?I've noticed it in the last few...

We have a working environment, consisting of UCM and IM&P 10.5.2, with Jabber clients (Windows, Mac, iPhone, iPad, and Android). A small issue exists when users lookup people, which have identical names. For example, if I search for last name Green, ...