Core Issue
If you select the Export Report tool in the Report Viewer on a Cisco Customer Response Applications (CRA) Historical Reports client computer on which the language is set to Simplified Chinese, the Export dialog box will not contain a default export file name.
Resolution
The name of the report is shown on the header of the report in the Report Viewer. In the Export dialog box, specify a name for the exported report using the report name. For example, name the Portable Document Format (PDF) report __.pdf.
For more information on resolving Cisco CRA or Customer Response Solution (CRS), refer to these documents:
Problem Type
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Failure Type
Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.
Cannot import, export, backup, restore, retrieve, upload, download or propagate
Customer Response Solution (CRS) Version
CRS 3.x
Customer Response Solutions (CRS) Reporting
Default export file name
Voice Applications
IP contact center (IPCC) express
