Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Adding a second language on NM-CUE

 

 

Introduction

This document describes a sample configuration on adding second language on NM-CUE

 

Requirements

 

Cisco recommends that you have knowledge of these topics:-

 

CUE version 7.1.5

Components Used

 

CUE version 7.1.5

 

NM -CUE

 

Troubleshoot

 

Getting the below error at the time of adding the second language:-

 

Validating package signature ... done

ERROR: Invalid package. Please verify if this is a valid package file

 

 

Solution:-

 

Follow the below steps in order to resolve this error:-

 

Make sure to take backup before installing the files

 

Backing Up Files

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/appback.html

 

Restoring Files

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/apprstr.html

 

Download the zip folder eg. cue-vm-k9.nmx.7.1.5.zip folder from http://tools.cisco.com/squish/7af111.Unzip the folder and you will get .pkg file eg. cue-vm-langpack.nmx.7.1.5.pkg in the folder.

 

 

Verify the below files on FTP

 

 

On the ftp server:

 

cue-installer.nmx.7.1.5

cue-vm-full-k9.nmx.7.1.5.prt1

cue-vm-installer-k9.nmx.7.1.5.prt1

cue-vm-k9.nmx.7.1.5.pkg

cue-vm-langpack.nmx.7.1.5.pkg

cue-vm-en_US-langpack.nmx.7.1.5.prt1 (desired language file)

 

 

Once you download the above file, follow the below steps:-

 

 

Step 1 Use config t to enter configuration mode.

 

Step 2 Enter software download server url ftp://server-ip-address[/dir][username username password password] where

  • server-ip-address is the URL of the FTP server
  • username is the name of the valid user on the FTP server
  • password is the username's password to allow access to the FTP server

 

Step 3 Enter exit to exit configuration mode.

 

Step 4 Enter software install add cue-vm-lang-langpack.plat.ver.pkg.

 

 

Note:- Make sure that you have the cue-vm-es_ES-langpack.nmx.7.1.5.prt1 file in the same folder at FTP server.

 

The following example illustrates choosing additional languages.

 

Language add-ons found on the system (1):

Installed SKU Name (version) --------
     * ENU CUE Voicemail US English (7.1.1.0)

Maximum 5 language add-ons allowed for this platform. You may install 4 more language(s) from the
following list:

Language Installation Menu:

 

 # Selected SKU Language Name (version) ---------------
     1 PTB CUE Voicemail Brazilian Portuguese (7.1.1.0)
     2 RUS CUE Voicemail Russian (7.1.1.0)
     3 DEU CUE Voicemail German (7.1.1.0)
     4 NLD CUE Voicemail Dutch (7.1.1.0)
     5 FRC CUE Voicemail Canadian French (7.1.1.0)
     6 KOR CUE Voicemail Korean (7.1.1.0)
     7 CHS CUE Voicemail Mandarin Chinese (7.1.1.0)
     8 ESO CUE Voicemail Latin American Spanish (7.1.1.0)
     9 ITA CUE Voicemail Italian (7.1.1.0)
     10 ESM CUE Voicemail Mexican Spanish (7.1.1.0)
     11 ESP CUE Voicemail European Spanish (7.1.1.0)
     12 TUR CUE Voicemail Turkish (7.1.1.0)
     13 ENG CUE Voicemail UK English (7.1.1.0)
     14 ARA CUE Voicemail Arabic (7.1.1.0)
     15 SVE CUE Voicemail Swedish (7.1.1.0)
     16 FRA CUE Voicemail European French (7.1.1.0)
     17 DAN CUE Voicemail Danish (7.1.1.0)
     18 JPN CUE Voicemail Japanese (7.1.1.0) ---------------

Available commands are: # - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given
# x - Done with language selection

 

 

Enter Command:3

 


Language Installation Menu:

 

 # Selected SKU Language Name (version) -------- 
     1 PTB CUE Voicemail Brazilian Portuguese (7.1.1.0)
     2 RUS CUE Voicemail Russian (7.1.1.0)
     3 * DEU CUE Voicemail German (7.1.1.0)
     4 NLD CUE Voicemail Dutch (7.1.1.0)
     5 FRC CUE Voicemail Canadian French (7.1.1.0)
     6 KOR CUE Voicemail Korean (7.1.1.0)
     7 CHS CUE Voicemail Mandarin Chinese (7.1.1.0)
     8 ESO CUE Voicemail Latin American Spanish (7.1.1.0)
     9 ITA CUE Voicemail Italian (7.1.1.0)
     10 ESM CUE Voicemail Mexican Spanish (7.1.1.0)
     11 ESP CUE Voicemail European Spanish (7.1.1.0)
     12 TUR CUE Voicemail Turkish (7.1.1.0)
     13 ENG CUE Voicemail UK English (7.1.1.0)
     14 ARA CUE Voicemail Arabic (7.1.1.0)
     15 SVE CUE Voicemail Swedish (7.1.1.0)
     16 FRA CUE Voicemail European French (7.1.1.0)
     17 DAN CUE Voicemail Danish (7.1.1.0)
     18 JPN CUE Voicemail Japanese (7.1.1.0) ---------------------------

 

 Available commands are: # - enter the number for the language to select one 
r # - remove the language for given
# i # - more information about the language for given
# x - Done with language selection

 


Enter Command:X

ui_install scripts executed successfully.

 

 Starting payload download

 

 

Related links

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/install/nuinstall.html#wp1122058

http://cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#t7

Version history
Revision #:
2 of 2
Last update:
‎08-27-2017 11:47 PM
Updated by:
 
Contributors
Comments

That did not work for me, it will be nice if you could assit me if yours work, at the moment the version I got is 3.0.2

primary bootloader is 2.1.14

Secondry bootloader is 2.1.15

my softwares are the same as above I have used boot helper to install the cue-installer.nmx.7.1.5 using tftp followed up with .pkg file and it comes back with this erorr message Service-Engine can not be installed on this platform/chassis combination. I got NM-CUE product type router is C2811 with version c2800nm-Adventerprisek9_ivs-m 12,4(24)T

I have use Clean Download, add all of them and non of them is working

Can someone please help me.

Many Thanks