Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

After an upgrade from Cisco CallManager 4.x to Cisco CallManager 5.x, MobilityManager fails to register with the Cisco CallManager and the Shared Line and Outgoing Ports shows in the "Out of Service" state

Core Issue

MobilityManager 1.2, which worked prior to the upgrade, fails to register after an upgrade to Cisco CallManager 5.0.  The Shared Line and Outgoing CTI Ports shows the Out of Service error message. When you modify the Cisco CallManager version setting under AXL server settings in MobiltyManager 1.2 and activate the AXL Web, the service does not make any change.


Complete these steps in order to resolve this issue:

  1. Refer to the Adding Cisco Unified MobilityManager CTI Users section of Cisco Unified MobilityManager Installation Guide for MobilityManager shared and outgoing users. The configuration is different from 4.x to 5.x., specifically, if these users are end users.

  2. Under System > System Parameters > Auto update JTAPI, make sure that Java Telephony Application Programming Interface (JTAPI) update is enabled and that  IP address of  the Cisco CallManager is entered. Since the Cisco Unified MobilityManager is a JTAPI application, enable the auto update JTAPI in order to update the new version of JTAPI to make it compatible with Cisco CallManager 5.x.

Refer to these documents for more information about Cisco Unified MobilityManager:

Problem Type

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control


CallManager Features

Installation, upgrade, password recovery, backup, virus, subsystem, licensing, compatibility, support or other CCM issue

Extension mobility and services

Common Software and Product Issues

Problems after an upgrade

Failure Type

Incorrect destination, sequence, number of rings, state, indication, result or other outcome

Cannot connect to server, disconnect, register, synchronize, communicate, etc.

Bad operational behavior

Application Subsystem Status


User Features

Bridged line appearances

CallManager Versions

CallManager 4.x

CallManager 5.x