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After Cisco CallManager 4.1.3 is upgraded to 5.1.1b, the new license manager shows negative device points

Core Issue

An invalid or wrong extension can result in incorrect licensing information, which shows up as negative numbers on the GUI.

Resolution

In order to fix the problem, complete these steps:

  1. Go to Product License Registration.

  2. Click the here for available licenses link.

  3. Locate Voice Products.

  4. Click the Cisco CallManager link beside the Cisco CallManager Device Upgrade License option.

  5. Enter the MAC address of the publisher, and paste the intermediate
    license file in the large block.

  6. A correctly formatted license file is then delivered by e-mail. Upload that file to Cisco CallManager.

The former license file is probably the intermediate one that is generated when an upgrade is performed between Cisco CallManager 4.x and 5.x.

The intermediate file looks like this:

<HTML><BODY>
<?xml version="1.0"?>
<!DOCTYPE LicenseUpgrade SYSTEM
\"http://tools.cisco.com/SWIFT/Licensing/DTD/SWIFTUpgradeLicenseRequest.dtd \">
<LicenseUpgrade>
<ProductFamily>CCM</ProductFamily>
<ProductSku>CallManager</ProductSku>
<LicenseFeature>
<FeatureName>CCM_NODE</FeatureName>
<Version>5.1</Version>
<Count>2</Count>
</LicenseFeature>
<LicenseFeature>
<FeatureName>PHONE_UNIT</FeatureName>
<Version>5.1</Version>
<Count>506</Count>
</LicenseFeature>
<Timestamp>20070518202712103</Timestamp>
<Signature>8448ca7d2f2c0a50e0375e4fd3753b19dc495f43</Signature>
</LicenseUpgrade>
</BODY></HTML>

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