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After reboot, Cisco Unity voice cards are incorrectly reported as new hardware

Core Issue

In the following cases, the Found New Hardware wizard may appear each time the Cisco Unity server is restarted and report that the voice cards are new hardware, even though the cards are properly installed and configured: 

  • The operating system was installed by using the Platform Configuration discs.
  • The operating system was installed by using the manufacturer's guided system-setup utility before the voice cards were installed.       
  • New voice cards were added to an existing Cisco Unity server. 

Resolution

Follow this procedure to prevent the Found New Hardware wizard from reporting the voice cards as new hardware. The procedure does not prevent the Found New Hardware wizard from finding and reporting other new hardware.

Note: Cisco recommends disabling virus-scanning services, if applicable, for the duration of the procedure, because running the services slows the Found New Hardware wizard. Re-enable the services when you are finished.

Use the procedure below to disable the Found New Hardware wizard for voice cards:

  1. On the Found New Hardware Wizard Welcome page, click Next. After the Cisco Unity server is restarted, the Found New Hardware Wizard Welcome page is displayed along with the PCI Device Installing dialog.        
  2. On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.     
  3. On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.    
  4. On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the Cisco Unity server is restarted.     
  5. Repeat steps 2 through 4 for each instance of the Found New Hardware wizard (for each voice card, as applicable).    

    Note that doing this procedure does not prevent a voice card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also continues to be displayed. This is expected behavior, and does not indicate a problem with the card or with the Cisco Unity server.

To troubleshoot other hardware related problems in Cisco Unity, refer to Unity Problems with Hardware.

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