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After the AD is integrated with Cisco CallManager, Attendant Console is no longer able to view directory entries by sorted department fields

Core Issue

This issue occurs when Attendant Console (AC) properties still looks for the department property used with DC.

Resolution

In order to verify this, complete these steps:

  1. Go to C:\Program Files\Cisco\CallManagerAttendant\etc.

  2. Open the ACServer.properties file with Notepad.

  3. If you integrate Cisco CallManager with the DC Directory, check that DEPARTMENT_ATTRIBUTE=departmentNumber.

  4. If you integrate Cisco CallManager with AD, check that DEPARTMENT_ATTRIBUTE=department.

  5. Change the attribute if needed.

  6. Save the file.

  7. Go to C:\Program Files\Cisco\CallManagerAttendant\UserLists and look for a file called AutoGenerated.txt.

  8. Delete AutoGenerated.txt or rename it to AutoGenerated.bk.

  9. Restart TCD and CTI services. This causes your AC users to disconnect.  Make sure you do this so that it does not affect normal operations.

  10. Log off from Attendant Console if logged in.  Log back in again.

  11. Verify the results.

Refer to Cisco CallManager Attendant Console for more information.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 06:06 PM
Updated by:
 
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