Core Issue
This issue occurs when Attendant Console (AC) properties still looks for the department property used with DC.
Resolution
In order to verify this, complete these steps:
- Go to C:\Program Files\Cisco\CallManagerAttendant\etc.
- Open the ACServer.properties file with Notepad.
- If you integrate Cisco CallManager with the DC Directory, check that DEPARTMENT_ATTRIBUTE=departmentNumber.
- If you integrate Cisco CallManager with AD, check that DEPARTMENT_ATTRIBUTE=department.
- Change the attribute if needed.
- Save the file.
- Go to C:\Program Files\Cisco\CallManagerAttendant\UserLists and look for a file called AutoGenerated.txt.
- Delete AutoGenerated.txt or rename it to AutoGenerated.bk.
- Restart TCD and CTI services. This causes your AC users to disconnect. Make sure you do this so that it does not affect normal operations.
- Log off from Attendant Console if logged in. Log back in again.
- Verify the results.
Refer to Cisco CallManager Attendant Console for more information.