Service Parameters Configuration: Current Server: Publisher Current Service: Cisco CallManager
CDR Enabled Flag = True CDR Log Calls with Zero Duration Flag = True Call Diagnostics Enabled = True
CDR Parameters: CDR File Time Interval (min) = 1 CDR Format = CDRs will be inserted into database CDR UNC Path = \\x.x.x.x\CDR Cluster ID = Local CDR Path = C:\Program Files\Cisco\CallDetail Off Cluster CDR Connection String = Blank
When attempts are made to access the CDR, it fails to reach the log on screen, and the [LDAP Access Error. Contact System Administrator] error message appears.
In the services parameter, the Tomcat Services also fail to start.
After the Cisco CallManager server is rebooted, if the Tomcat services still fail to start, this service can be reinstalled from the Cisco CallManager CDs. In order to reinstall the service, complete these steps:
From the Cisco CallManager 4.1(3) install CDs, insert the install CD1, and copy CCMData.1 to the c:\ directory.
Rename CCMData.1 to SunJreSetup.exe.
Open a command prompt.
Execute this statement in the command prompt window: