Cisco Support Community

After the installation of the Cisco CallManager Active Directory Plugin, the user is unable to search users in the Enterprise Directory


The Cisco Customer Directory Configuration Plugin is used to integrate Cisco CallManager with Enterprise Directory and can be used if you do not want to    use the embedded Data Connection (DC) Directory. This plugin, which includes Netscape Directory Server and Microsoft Active Directory, installs only on servers that are running Cisco CallManager 3.0(10) or later. After the Lightweight Directory Access Protocol (LDAP) configuration completes, you can use the Corporate Directory service on your Cisco IP phone model 7940 or 7960 to look up users in the Enterprise Directory. You can also upload completed workflow application files to the directory.   

For more information, consult the installation guide for the release of the Cisco CallManager you are using.

To resolve an inability to find users in the Enterprise Directory after you install the Cisco CallManager Active Directory (AD) plugin, refer to Unable to Search Enterprise Directory After Installing the Cisco CallManager Active Directory Plugin.

This document applies to CallManager 3.x, CallManager 4.x and CallManager 5.x.