The AppAdmin uses the user from Cisco CallManager, which you specify during installation. The username is usually Administrator, but some users have used CRSAdmin. Reset the users password on the Cisco CallManager.
If that does not resolve the issue, perform these steps:
Run the Directory Configuration setup in AppAdmin.
Close all browsers on the CRS/IPIVR server.
Go to C:\WINNT\system32\ccn directory on the CRS server. In that directory is a file called ccndir.ini. This file tells AppAdmin where to get its Lightweight Directory Access Protocol (LDAP) information. Rename this file ccndir.old.
Start the AppAdmin page, and edit the com.cisco.wf.admin.installed entry in the appadmin.properties file. Set it to False (such as com.cisco.wf.admin.installed=false).
Log in with Administrator, password: ciscocisco. You can run through the Directory Configuration again to reconfigure the LDAP info. Make sure to select the current profile name that you are using.
This change allows you to log in as Administrator/ciscocisco.