After upgrading Cisco CallManager from version 3.2(1) to 3.2(2c), the subscribers log Cisco Music on Hold (MOH) Audio errors in the Event Viewer. This is the error logged on the subscriber and is logged once every minute:
Event Type: Error
Event Source: Cisco MOH Audio Translator
Event Category: None
Event ID: 3
Time: 7:45:24 PM
Error: Unable to read/write to Destination directory
(\\(Hostname of Publisher)\TFTPPATH\MOH), error = 00000005.
By default, in Cisco CallManager 3.2(1) the MOH Audio Translator service is set to log on as the SQLSvc account, whereas in CallManager 3.2(2c), it is set to log on as the LocalSystem account.
Since the local system does not have the network privileges, it prohibits the MOH Audio Translator service from functioning on any machine except the publisher.
For a resolve this issue, perform these steps:
For more information, refer to Cisco bug ID CSCdy16451.
Music on hold (MoH)
Cisco MOH audio translator