Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

After you enter the username and password, the phone displays a "LoginServer conn." Error message when you use an IBM 340 series server

Core Issue

This is a symptom of Cisco bug ID CSCdu64581. The IBM 340 series servers do not have anonymous access correctly configured for login.

The problem is caused by something turning off anonymous access to the LoginService website during installation.

For another possible cause of a similar symptom, refer to Troubleshooting Extension Mobility in Cisco CallManager.


To resolve this issue, perform this workaround:

  1. Select Start > Programs > Administrative Tools > Internet Services Manager.
  2. Expand the tree on left. Select Machine Name > Default Web Site > LoginService.
  3. Right click LoginService in the left pane and select Properties.
  4. Click the Directory Security tab.
  5. Click the Edit... button under Anonymous Access and Authentication Control.
  6. Make sure Anonymous Access is checked, and click Edit... for account.
  7. The username is not important, but ensure that Allow IIS to control password is checked.
  8. Click OK.
  9. Click OK.
  10. Click OK.
  11. Close Internet Services Manager.