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Ask the Expert: Installing, Integrating, and Troubleshooting Cisco Unity Connection

03-17-2014 08:00 AM PST thru 03-28-2014 05:00 PM PST


Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Cisco Unity Connection into your environment and troubleshooting the many features that are available with the Cisco Unity Connection voicemail solution.

Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the Linux unified communications operating system. With Cisco Unity Connection, you can access and manage voice messages in variety of ways, using your email inbox, web browser, the Cisco Jabber messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more. Cisco expert Brad Magnani will cover and answer all of your questions about Cisco Unity Connection.

Brad Magnani is currently a member of the Applications TAC team in Richardson, TX. He has attended Cisco Live and has provided mentorship and technical training in the Bangalore and Krakow TAC centers. His areas of expertise for the past six years have been Cisco Unity and Cisco Unity Connection. Brad also has experience troubleshooting and working with various voice products, including Cisco Unity, Cisco Unity Connection, Presence, Communications Manager, and Jabber. He graduated with a bachelor of science degree in applied networking and system administration from Rochester Institute of Technology. He has achieved certifications for Unity Support Specialist and CCNP-Voice.