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Ask the Expert: New Features of Cisco Unified Communications Manager 10.x

03-19-2014 10:45 AM PST thru 03-28-2014 03:00 PM PST

 

 

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions around technical aspects of these new features in Cisco Unified Communications Manager 10.X with expert Leszek Wojnarski.

Cisco Unified Communications Manager is the Cisco flagship unified communications product. Recently, a new version of Cisco Unified Communications Manager 10.X was released that introduced new features, functionalities, and improvements. Cisco subject matter expert Leszek Wojnarski will answer all of your questions regarding technical aspects of those new offerings within Cisco Unified Communications Manager 10.X

Leszek Wojnarski is a customer support engineer based in Krakow, Poland, focusing on unified communications products, mainly Cisco Unified Communications Manager and Cisco Unity Connection. He has an engineering degree in applied mathematics and holds CCIE voice certification number 38640.

 

 

      

1 Comment
New Member

Hi there,

I have a situation where the client does not wish to reserve an agent prior to dialing for a "Scheduled Callback". That is a call that has been requested by the customer to be made at a particular time.

I would like to understand whether there is a capability to predictive dial scheduled call backs, once a connection is made, transfer them to an IVR to confirm whether they are ready to take the call, if so, then transfer them to an available agent.

I look forward to your response.

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