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Collaboration, Voice and Video Events

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09-10-2017 10:15 PM PST thru 09-22-2017 09:45 PM PST

This is  a test for an ATE event, please ignore and don't delete.

-Also this needs to be migrated to Lithium- 

Private event test link here

  • Unified Communications Applications
345 Views
4 Comments
07-25-2016 04:00 AM PST thru 08-05-2016 02:00 PM PST

This topic is a chance to discuss more about  the new features in Unified Contact Centre Express 11.0 and what to expect in 11.5. The discussion will be focused around the new features and functionality such as Finesse IPPA, Remote Expert Mobile integration and so on. This is also a chance to discuss about upgrade mechanisms and planning for the 11.0 upgrading, while also positioning your customers for the 11.5 release coming in the next few months.

 

To participate in this event, please use the Join the Discussion : Cisco Ask the Expert  button to ask your questions

Ask questions from Monday, July 25 to August 5th, 2016

Featured Expert

Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During his five years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in collaboration (40065).

Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Contact Center Community 

Find other  https://supportforums.cisco.com/expert-corner/knowledge-sharing.

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  • Contact Center
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05-23-2016 04:00 AM PST thru 06-03-2016 05:00 PM PST

 Join the Discussion : Cisco Ask the Expert

Implementing security mechanisms in the Cisco Unified Communications Manager system prevents identity theft of the phones and the Cisco Unified Communications Manager server, data tampering, and call-signaling/media-stream tampering. This Session would cover implementing,maintaining, troubleshooting all CUCM certificates, along with best practises. Securing media(SRTP) like CTL, ITL troubleshooting would also be covered.

To participate in this event, please Click on the Join the Discussion Button

Ask questions from Tuesday May 23  to Friday June 3rd, 2016

Featured Experts

Ajay Viswanath is a Customer Support Engineer in the Cisco HTTS( High Touch Technical Services) team working in the Unified Communications Domain. He has been with Cisco from October 2013 and works with engineering and customers to resolve complex issues. His area of expertise include’s Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways, Cisco Unified Sip Proxy, IM and Presence server. He has a total of 7 years experience in the Collaboration field. He Holds a CCIE in Collaboration(45756) and a Masters Degree in Information technology. In his free time loves to travel and explore the world.

Nirmal Issac is a Customer Support Engineer in Cisco TAC team for Unified Communications technology based in Bangalore, India. His area of expertise include Cisco Unified Communications Manager, IM & Presence server, Cisco Unity, Cisco Jabber, Cisco Emergency Responder and Attendant Console. He has over 4 years of industry experience working with large enterprises and Cisco Partners. He holds a Bachelor of Engineering degree in Telecommunication from Anna University. He also holds CCIE certification (#45964) in Collaboration technology.


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https://supportforums.cisco.com/expert-corner/events ">https://supportforums.cisco.com/expert-corner/events.

We look forward to your participation. This event is open to all, including partners. Please Share this event in your social channels. Have a technical question? Get answers here before opening a TAC case by visiting the Cisco Support Community. 

Join the Discussion : Cisco Ask the Expert

  • IP Telephony
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2 Comments
04-04-2016 04:00 AM PST thru 04-15-2016 04:00 PM PST

 
Join the Discussion : Cisco Ask the Expert

This session will provide an opportunity to learn and ask questions Cisco Expressway and features such as Mobile Remote Access (MRA), DVO-R, Cisco Jabber Guest and B2B.

 

Ask questions from Monday, April 4 to April 15, 2016

Featured Experts

Aditya Gupta comes from Backbone TAC UC Team background where he worked on troubleshooting on the UC products. Currently working with Cloud and Managed services and handling the key accounts for Cisco in Unified collaboration and Telepresence domain and He holds Cisco Certification  CCIE (#44733) in collaboration.

 

Aashish Dua is Network Consulting Engineer with Cisco Advanced Services and works in Cloud Collaboration( HCS) domain, prior to this, he worked as technical lead for CUCM team for TAC Backbone Centre in Bangalore and successfully catered to Complex troubleshooting scenarios and customer escalations in unified communications.
He holds special interest in Unified Collaboration domain and Virtualisation, he is a CCIE collaboration and a technology enthusiast.

  

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  • Unified Communications Applications
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02-08-2016 05:00 AM PST thru 02-19-2016 03:00 PM PST

Join the Discussion : Cisco Ask the Expert

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and any ask questions about how to manage  certificates in Unified Communications Manager with Cisco expert  Vasanth Kumar.

Ask questions from Tuesday February 8 to Friday February 19, 2016

Cisco Unified Communications Manager is the IP based call control solution which provides comprehensive solution for enterprise collaboration needs, Cisco UCM integrates with various other applications and third party deployments. Securing the communication and integration with other application is essential to keep the enterprise business secure.

This session will focus on answering question regarding managing the certificates in Unified Communications Manager, best practices , how to proactively mitigate issues with certificate expiration and common deployment issues related to third party CA signed certificate and troubleshooting Multi-Server SAN related issues.

  

Vasanth Kumar is a Technical Support engineer in the Cisco Technical Assistance Center in Cisco India.  He is expert on Cisco Unified Communication Manager and he has actively working on Voice Gateways and IM and Presence server. He has been helping customers as well as Cisco partners with installation, configuration and troubleshooting UC products ranging from small to large scale deployment for five years. Kumar  holds a bachelor's degree in Electronics and Communication from DCE a college affiliated to Anna University Chennai, CCIE in Voice and Collaboration (#39543) he has also achieved RHCE and VCP certification.

Vasanth might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Unified Communications Applications Community

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  • IP Telephony
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0 Comments
01-12-2016 07:00 AM PST thru 01-12-2016 07:00 AM PST

Hi all,

As per Cisco provided Integration docs I have configured the followings:

 

Create an HTTP Request workflow action.

Assign the action to a workflow that will trigger on “When a Call is answered”

 

But unfortunately I could not find any  users/Agents info on the WFO-QM (Workforce Optimization-Quality Monitor) Dashboard, Recording and Reporting.

 

Need your assistance

Thanks

  • IP Telephony
501 Views
2 Comments
11-02-2015 05:00 AM PST thru 11-13-2015 05:00 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to ask questions about Cisco IM and Presence to Nagajothi Thangapandian and Sathishbabu Muthalagan.

Join the Discussion : Cisco Ask the Expert

Ask questions from Monday November 2nd to Friday November 13 , 2015

Cisco IM and Presence delivers enhanced enterprise IM features, group chats, and IM logging, along with a suite of business-to-business and business-to-consumer IM and presence open federations. Customers deploying Cisco Unified Communications Manager can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice and video call or rich collaborative session.

This session will help customers with Troubleshooting Cisco IM & presence install and it’s UC integration related issues.

 

Nagajothi and Sathishbabu will be helping you with all your queries on all of the above.

 

Nagajothi Thangapandian is a Customer Support Engineer in Cisco TAC team in Bangalore. She has been working with TAC for past 4 years and has 7 years of industry experience working with enterprise deployment and troubleshooting. Her area of expertise includes Cisco Unified Communications Manager, IM & Presence server, Cisco Jabber, Attendant Console and Prime Collaboration Provisioning. She is graduated with a Bachelor of Electronics and Communication from Anna University. She holds CCNA, CCNP - Voice and RHCE. She is also pursuing CCIE Collaboration and VCP.

 

 

Sathishbabu Muthalagan is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. He has been working with TAC for past 2 years and has 5 years of industry experience working with enterprise deployment and troubleshooting. His area of expertise covers Cisco Unified Communications Manager, Cisco IM and Presence, Cisco Unity Connection, Cisco Unified Attendant Console, Cisco Emergency Responder, Cisco Jabber and Prime Collaboration Provisioning. He is graduated with a Bachelor of Electronics and Communication Engineering from Anna University. He has achieved certifications for CCNA, CCNP - Voice and he is also pursuing CCIE Collaboration and RHC.

 

Find other  https://supportforums.cisco.com/expert-corner/events.

Because of the volume expected during this event, Nagajothi and Sathishbabu might not be able to answer every question. 

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  • Unified Communications Applications
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3 Comments
08-24-2015 12:00 AM PST thru 09-04-2015 04:00 PM PST

Cisco Unified Attendant Console Advanced is an application for the Unified Communication Solutions which simplifies the ability of an operator to make/receive calls in a busy business environment with large call volume. It also simplifies various call functioning such as conference/transfer/call park. Operator has control over the client application and has access to the entire directory which simplies searching and transferring calls to users. Cisco Unified Attendant Console Advanced is widely deployed with the Cisco Unified Call Manager. This session will provide an opportunity to learn and ask questions about the Cisco Unified Attendant console Advanced and it's position in the Unified Communication solutions.

Ask questions from Monday, August 24th to Friday, September 4th, 2015

Featured Experts

Antara Sargam is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. She has total 2 years of experience and her area of expertise covers Cisco Unified Communications Manager, Cisco Unified Attendant Console and Cisco Unity Connection. She has delivered multiple training sessions on understanding the architecture and functioning of the Attendant console (CUAC). She graduated with a Bachelor of Electronics and Communication Engineering from Manipal Institute of Technology, Manipal University.  She has achieved certifications for CCNA, CCNP - R&S and is pursuing RHC.

Alok Singh  is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. He has been working with TAC from past 4 years and 10 months in multiple domains - CUCM, Unity, Attendant Console. Alok has delivered trainings on CUCM, SIP and CUAC and Attendant Console. He worked closely with the development team identifying bugs in the testing phase and working towards resolutions for enhancing the quality of products. Alok holds a Bachelor's degree in Information Technology College – D.A.V. College of Engineering and Technology from Maharishi Dayanand University, Rohtak. He also holds CCIE Collaboration and RHCE Certifications(CCIE Collab # 45575).

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  Cisco Ask the Expert

  • Unified Communications Applications
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07-06-2015 03:00 AM PST thru 07-17-2015 03:00 PM PST

This ask the Expert Session's Topic is FoIP on gateway’s and CUBE using T.38, protocol based passthrough and modem passthrough. Discuss Fax over IP and how Fax data ( T.30/T.4 ) is encoded and transported over VoIP networks.The many pitfalls of successful fax transmission, best practices, known integration issues with third party vendors.

Ask questions from Monday, July 6th to Friday, July 17th, 2015

Featured Experts

Pawan Srivastava  is currently working at Cisco TAC (Technical Assistance Center) under the Contact Center Technology for the Cisco Unified Contact Center Express Team (UCCX). In the past, he has worked with Call Manager & Multi-Services TAC teams and supporting customers and partners on Ip2ip gateways, CUCM, FOIP, UCCX with issues for over 4 years.

 

Kaustubh Inamdar  is currently working at Cisco TAC (Technical Assistance Center) under the Multi-service technology. With previous experience within the Call Manager TAC team. He has worked on IP2IP gateway, FOIP, CUCM, CUSP, VXML for customer and partners with multiple published documents on Foip and SRST Manager on the Cisco Support Community. CCIE voice certification ( # 42277 )

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  • Unified Communications Applications
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06-22-2015 05:15 AM PST thru 07-03-2015 03:15 PM PST

SocialMiner is a solution that can act as a standalone receiver for social media such as Facebook, Twitter. It also has the ability to integrate with the Unified Contact Center Space to provide Chat, Email and Courtesy Callback functions.
This session will provide an opportunity to learn and ask questions about the Social Miner application and its position in the Contact Center space.

SocialMiner is widely deployed with Cisco Unified Contact Center Express (UCCX) for Web Chat and Agent Email. The Web Chat and Email provides non-voice contacts to agents with Cisco Finesse.

Ask questions from June 22, 2015 through July 3, 2015

Featured Expert

Arundeep Nagaraj is currently working at Cisco TAC (Technical Assistance Center) under the Contact Center Technology for the Cisco Unified Contact Center Express Team (UCCX). I have been supporting customers and partners with issues on UCCX, SocialMiner, Finesse, Mediasense and Cisco Unified Intelligence Center (CUIC). I currently hold the CCIE Voice Certification #40132 and also hold the CCIE Collaboration (Written only). I am current Red Hat Certified Expert (RHCE) and a VMWare Certified Professional (VCP). Within Cisco, I have been working with the UCCX team providing various trainings, developing internal knowledge and articles to help the engineers. I have been presenting on UCCX topics in Cisco Live local events and also a part of the Technical Solutions Clinic at Cisco Live San Diego 2015.

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  • Contact Center
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2 Comments
06-08-2015 06:00 AM PST thru 06-19-2015 03:00 PM PST

This Ask the Expert session will cover Unity Connection Single Inbox feature (Unified Messaging). This will give you an opportunity to learn, configure and troubleshoot issues on Unity Connection integration with Exchange/Office 365.

Ask questions from Monday, June 8th to Friday, June 19th, 2015

Pandian Ponnusamy is a customer support Engineer in Cisco TAC based out in Bangalore, India. He has total 6 years of experience and his area of expertise covers Cisco Unity and Cisco Unity Connection. He graduated with a  bachelor of Electrical and Electronic Engineering. He has achieved certifications for CCVP, RHCE and pursuing VCP.

 

Swathi Ranganatha is currently Customer support engineer in Cisco TAC, backbone team for Unified communications. Areas of expertise include Cisco Unity and Cisco unity connection and has a overall 4 years of industry experience. She holds CCVP and RHCE certifications

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  • Unified Communications Applications
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05-25-2015 07:15 AM PST thru 06-05-2015 03:15 PM PST

This is an opportunity to learn and ask questions about voice quality issues that you might be facing your environment and troubleshooting with the tools and techniques available within the platform with Cisco expert Malick Irfan Alvi.

Ask questions from Monday, May 25th, 2015 to Friday, June 05, 2015

Poor audio/video quality is a very common problem seen with PSTN calls as well as IP phone to IP phone. Poor audio quality causes a huge impact to the user/customer experience. Poor audio quality can be classified in primarily in two categories – 1) Over the TDM PSTN  2) Over the IP. In this session, we will look into how to effectively troubleshoot both using built-in tools and 3rd party tool available.

Cisco expert Malick Irfan Alvi will cover and answer all of your questions about troubleshooting voice quality issues.

Malick Irfan Alvi, CCIE Collaboration #45777 is a Customer Support Engineer for the MultiService team in Richardson TX. Malick has over 12 years of technology and service industry's experience with MS in Electrical Engineering from Wichita State University, Kansas. He also holds bachelor of engineering degree in Computer & Information Systems from NED University of Engineering & Technology Karachi, Pakistan along with other Associate and Network Level Certifications. He has in-depth knowledge and understanding of IP networks, “traditional” voice & IP voice communications systems applications and protocols. 

Malick specializes in Unified Communication Technologies including Cisco Unified Border Element (CUBE) & Session Border Controller (SBC), Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unified SIP proxy (CUSP), Voice Gateways, Faxing over IP, VXML Gateways and Media Quality Issues.

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  • IP Telephony
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04-27-2015 05:45 AM PST thru 05-08-2015 02:45 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Cisco Unity Connection into your environment and troubleshooting the many features that are available with the Cisco Unity Connection voicemail solution with expert Brad Magnani.

Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the Linux unified communications operating system. With Cisco Unity Connection, you can access and manage voice messages in variety of ways, using your email inbox, web browser, the Cisco Jabber messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more. Cisco expert Brad Magnani will cover and answer all of your questions about Cisco Unity Connection.

Brad Magnani Brad Magnani is currently a member of the Applications TAC team in Richardson, TX. He has attended Cisco Live and has provided mentorship and technical training in the Bangalore and Krakow TAC centers. Since 2007, His areas of expertise have been Cisco Unity and Cisco Unity Connection. Brad also has experience troubleshooting and working with various voice products, including Cisco Unity, Cisco Unity Connection, Presence, Communications Manager, and Jabber. He graduated with a bachelor of science degree in applied networking and system administration from Rochester Institute of Technology. He has achieved certifications for Unity Support Specialist and CCNP-Voice.

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 Cisco Ask the Expert

  • Unified Communications Applications
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04-13-2015 06:00 AM PST thru 04-24-2015 02:00 PM PST

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Directory Integration of Cisco Jabber client.

Ask questions from Monday, April 13th, 2015 to Friday, April 24th, 2015

Cisco Jabber has the capability to obtain the directory information directly from either LDAP or CUCM server- using EDI, BDI or UDS. Enhanced Directory Integration (EDI) is an LDAP-based contact source for Cisco Jabber for Windows clients. Basic Directory Integration (BDI) is an LDAP-based contact source for non-Windows Jabber clients (MAC and Mobile).Cisco Unified Communications Manager UDS is a Cisco Unified Communications Manager contact source and is available as a contact source for all Cisco Jabber clients. UDS is the contact source used for Expressway Mobile and Remote Access.

The directory parameters can be configured using jabber-config.xml file or the service profile. Alternatively, Cisco Jabber for Windows can also automatically discover and connect to the directory server if the workstation on which you install Cisco Jabber is on the Microsoft Windows Active Directory domain.

Furthermore, Cisco Jabber can also search for contacts from the Personal Address book in Microsoft Outlook client using MAPI when both the clients co-exist in a PC.

This session aims in helping customers with the design, configuration and troubleshooting of Cisco Jabber Directory Integration.

Ritesh TandonRitesh Tandon is currently a senior engineer on the collaboration team in Bangalore TAC. His areas of expertise include Cisco Unified Communications Manager and UC applications which integrates with it. Ritesh has over 5 years of experience in Unified Communications as a whole. He focuses on troubleshooting and working with various voice products and clients, including Cisco unified communication manager, Cisco Jabber, Cisco Im and Presence Server, Cisco Attendant Console Suite , Cisco Emergency Responder and many more. Prior to joining Cisco he has also worked on Nortel\Avaya PBX and Contact Center Deployments. He holds a Bachelor of Engineering degree in Electronics and Telecommunication from Punjab technical University.

Nirmal IssacNirmal Issac is a customer support engineer in Cisco TAC team for Unified Communications technology based in Bangalore. His area of expertise include Cisco Unified Communications Manager, IM & Presence server, Cisco Jabber, Cisco Emergency Responder and Attendant Console. He has over 3 years of industry experience working with large enterprises and Cisco Partners. He holds a Bachelor of Engineering degree in TeleCommunication. He also holds CCIE certification (#45964) in Collaboration technology.

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 Cisco Ask the Expert

  • Jabber Clients
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03-13-2015 01:30 PM PST thru 03-27-2015 01:30 PM PST

Ask your Questions on Cisco Webex Meeting Server (CWMS) : Install, Configuration, and Troubleshooting with Cisco Experts: Amit Sing, Hari Haran S M, and Jyothi V.

Monday, March 16th, 2015 to Friday, March 27th, 2015

Amit Singh is a Technical Leader for Services at the Cisco Technical Assistance Center in Bangalore, India, nine years in TAC. He has more than 10 years of experience in his areas of expertise: wireless, Cisco Unified CommunicationsManager, multi-services, Cisco Unity, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate. (CCIE Collaboration  # 46042

Hari Haran S M is a Customer Support Engineer based out in Bangalore, India. He has total of 7.5 years of which he has worked as a TAC engineer for almost 6 years. He is a graduate in Mathematics and his area of expertise covers Firewall, Catalyst Switches, MeetingPlace and Cisco Webex Meeting Server.  He has handled multiple escalations / hot issues and provided on-site support as well. Additionally, he writes scripts in python for automation and creates web pages using HTML5 and CSS3 as a hobby. He is a certified RHCE and pursuing VCP5.

Jyothi V is a TAC Engineer based out of Cisco-TAC Bangalore, India. She has over 5 years of experience in Unified Communications, Collaboration and Conferencing solutions with expertise in Cisco Unified Communications Manager, Multi-services, Meetingplace and Cisco Webex Meetings Server. She has worked on multiple critical and hot issues and also had on-site engagements. She graduated as an Electronics and Communications engineer. She holds a CCNP Voice along with industry certifications RHCE and VCP5. 

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 Cisco Ask the Expert

  • IP Telephony
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03-13-2015 07:00 AM PST thru 03-27-2015 07:00 AM PST

This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new features introduced into Finesse UCCX to provide a 100% parity with the features of CAD. We can also discuss about the transition from CAD to Finesse – best practices, support for migration, limitations and things to look out for.

Ask your Questions from March 13 through March 27, 2015

Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During four years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).

Find other  https://supportforums.cisco.com/expert-corner/knowledge-sharing.

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 Cisco Ask the Expert

  • Contact Center
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03-16-2015 06:30 PM PST thru 03-27-2015 06:30 PM PST

This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new features introduced into Finesse UCCX to provide a 100% parity with the features of CAD. We can also discuss about the transition from CAD to Finesse – best practices, support for migration, limitations and things to look out for.

Ask your Questions from March 13 through March 27, 2015

Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During four years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).

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  • Contact Center
270 Views
2 Comments
01-19-2015 07:15 AM PST thru 01-30-2015 03:15 PM PST

Welcome to the Cisco Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.

Monday, January 19th, 2015 to Friday, January 30th, 2015

Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.

Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS)  Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.

** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **

Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video  community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th, 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

  • IP Telephony
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2 Comments
01-13-2015 01:00 PM PST thru 01-23-2015 01:00 PM PST


Troubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon

This is a Q&A Ask the Expert Session continuation from the Live Webcast

Ask your questions on Session Initiation Protocol (SIP) and how it is redefining our UC world.The Session Initiation Protocol (SIP) is a signaling communicationOkanlawon Cisco VIPs protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.

Featured Expert

Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.  

According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.”  (Read the Interview >>)


We look forward to your participation. This event is open to all, including partners.

Deji might not be able to answer each question due to the high volume expected during this event. This event runs January 13 through January 23, 2015.  Visit this forum often to view responses to your questions and the questions of other community members.

 Cisco Ask the Expert       

  • IP Telephony
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0 Comments
01-13-2015 07:00 AM PST thru 01-13-2015 08:30 AM PST

Okanlawon Cisco VIPTroubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon  (Original Live Webcast Tuesday, January 13, 2015 at 2:00pm London)

During the webcast, Deji will discuss how the Session Initiation Protocol (SIP) is redefining our UC world. The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.

Featured Speaker

Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.  

 

According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.”  (Read the Interview >>)

Need more information? Have more questions? Find more experts and topics by visiting https://supportforums.cisco.com/expert-corner/knowledge-sharing.

Agenda

  • SIP: A protocol redefining our UC world
  • Understanding SIP Architecture
  • Understanding SIP Traces
  • Troubleshooting Methodology
  • Case Studies

Approximate duration: 90 minutes

 Cisco Ask the Expert       

  • IP Telephony
238 Views
0 Comments
12-05-2014 05:00 AM PST thru 12-19-2014 05:00 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about configuring and troubleshooting the Digital Media Suite (DMM, SNS, DMP, Edge) with Cisco expert, Swati Chopra.

December 8th through December 19, 2014

The Cisco Digital Media Suite (DMS) is a comprehensive offering of webcast and video sharing, digital signage, and business IP-based broadcast television (IPTV) applications that can help transform how organizations learn, grow, communicate, and collaborate. Today, digital media is the single most compelling platform for effectively communicating information about news, training, and events to customers, employees, partners, and students. Cisco DMS is split into three functional subsystems: Digital Signage, Enterprise TV, and Desktop Video.

More detailed information about specific Cisco DMS products can be found at the following URL:
http://www.cisco.com/web/solutions/dms

global site selector gss data center application networking Swati Chopra is a CCNA, CCNP, and VCP certified TAC lead for content switching, covering technologies such as Cisco Application Control Engine, Cisco Wide Area Application Services, Global Site Selector, Cisco Content Services Switches, and Digital Media Suite. She has been with Cisco for four years  and has worked with high-end customers on Data center technologies. She completed her master’s degree in finance; was heading an online education project in collaboration with e-Sylvan, and later moved to technical services due to her love for technology. She is actively involved with diverse Cisco initiatives such as Connected Women, WISE, Cisco Career Connections and recently led Cisco's Executive Shadow Program's communication pillar. She is also passionate about community service and works with “Second Harvest Food Bank”.

December 8th through December 19, 2014

Join the Discussion : Cisco Ask the Expert

  • Digital Media System
195 Views
0 Comments
08-01-2014 02:45 PM PST thru 08-15-2014 02:45 PM PST

Welcome to the Cisco® Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Telepresence® for the enterprise. 

Cisco experts Jaret, Fernando, and Fred will be covering all Cisco TelePresence products.  Topics include Cisco TelePresence endpoints and TelePresence infrastructure such as the Cisco TelePresence Video Communication Server (VCS), Cisco Expressway Series, Cisco Unified Communication Manager (CallManager), Cisco TelePresence Servers (MSE 8710, on Virtual Machine, etc.), MCU (MSE 8510, etc.), Cisco TelePresence Management Suite (TMS), and all other Cisco TelePresence related devices.

 

Jaret Osborne is an 8-year Cisco Advanced Services veteran.  In his Advanced Services tour, Jaret has covered all aspects of Cisco Unified Communications and TelePresence products, including both enterprise and service provider verticals. Most recently Jaret has been working with global service providers supporting their Cisco TelePresence as a Service offerings while also incubating new cloud services at Cisco.

 

 

Fernando Rivas is a Cisco Advanced Services NCE, starting in the Cisco Technical Assistance Center (TAC), 2007, on the Collaboration Technology Team mastering the Cisco Unified Communication  technologies and specialized in call control CUCM,VCS) and  conferencing (MeetingPlace, Telepresence). In 2011, he joined Cisco Advanced Services as a member of the Cisco Collaboration team and participated in several Cisco TelePresence and video-related technologies deployments. Currently he is a member of the Video Cloud Technology Team, supporting video exchanges in several and architecting new private video cloud solutions for large enterprises. Fernando holds a routing and switching CCIE® certification (22975).

 

Fred Mollenkopf  is a Cisco Advanced Services Network consulting engineer working at Cisco for the last 7 years. Fred has led some of the largest Cisco Unified Communication and Collaboration deployments done for Cisco customers and partners. Over 15 years’ experience in data networking with a specialization in Cisco Unified Communications in 2004. Currently he is a member of the SP Video Advanced Services Team, supporting SP video exchanges and the Cisco Telepresence solutions.  Fred maintains an active CCIE® in Voice (17521).

 

Remember to use the rating system to let Jaret, Fernando, and Fred know if you have received an adequate response. 

Because of the volume expected during this event, Jaret, Fred, and Fernando might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video Community, under the sub-community TelePresence, shortly after the event. This event lasts through August 15, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

  • TelePresence
433 Views
0 Comments
06-09-2014 08:00 AM PST thru 06-20-2014 12:00 PM PST

 

Welcome to the Cisco® Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about planning, designing, and implementing mobile remote access (Cisco Collaboration Edge Architecture) with Cisco subject matter experts Aashish Jolly and Abhijit Anand.

Cisco Collaboration Edge Architecture is an architecture that provides VPN-less access of Cisco Unified Communications resources to Cisco Jabber® users. This discussion is dedicated to addressing questions about design best practices while implementing mobile remote access.

For more information, refer to the Unified Communications Mobile and Remote Access via Cisco VCS deployment guide. 

Aashish Jolly is a network consulting engineer who is currently serving as the Cisco Unified Communications consultant for the ExxonMobil Global account. Earlier at Cisco, he was part of the Cisco Technical Assistance Center (TAC), where he helped Cisco partners with installation, configuring, and troubleshooting Cisco Unified Communications products such as Cisco Unified Communications Manager and Manager Express, Cisco Unity® solutions, Cisco Unified Border Element, voice gateways and gatekeepers, and more. He has been associated with Cisco Unified Communications for more than seven years. He holds a bachelor of technology degree as well as Cisco CCIE® Voice (#18500), CCNP® Voice, and CCNA® certifications and VMware VCP5 and Red Hat RHCE certifications.

Abhijit Singh Anand is a network consulting engineer with the Cisco Advanced Services field delivery team in New Delhi. His current role involves designing, implementing, and optimizing large-scale collaboration solutions for enterprise and defense customers. He has also been an engineer at the Cisco TAC. Having worked on multiple technologies including wireless and LAN switching, he has been associated with Cisco Unified Communications technologies since 2006. He holds a master’s degree in computer applications and multiple certifications, including CCIE Voice (#19590), RHCE, and CWSP and CWNP.

Remember to use the rating system to let Aashish and Abhijit know if you have received an adequate response. 

Because of the volume expected during this event, our experts might not be able to answer every question. Remember that you can continue the conversation on the Cisco Support Community Collaboration, Voice and Video page, in the Jabber Clients subcommunity, shortly after the event. This event lasts through June 20, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

 

 

      

  • Jabber Clients
833 Views
0 Comments
05-27-2014 11:30 AM PST thru 05-27-2014 01:00 PM PST

 

Register today for this Cisco Support Community live webcast.

Please join us on Tuesday, May 27, 2014 at 11:30 a.m. India Standard Time (India UTC + 5:30 hours) for this live, interactive event. This time corresponds to 4 p.m. Sydney (UTC +10 hours); 8 a.m. CEST Paris (UTC +2 hours); and Monday, May 26, at 11 p.m. PDT San Francisco. 

During this live event, Cisco subject matter experts Raees Shaikh and Vasanth Kumar will focus on implementing Intercluster Lookup Service (ILS) networks in enterprise deployments, then using ILS to build an enterprise network with User Data Service (UDS) for service discovery of Jabber clients. This session serves as a foundation for collaboration edge deployment.

Agenda

•              ILS Network Setup         

•              User Data Service           

•              Jabber Client Service Discovery                               

•              Troubleshooting Tips    

 

Raees Shaikh is currently a lead for the collaboration team in the Bangalore TAC. His area of expertise is Cisco unified Communications Manager and call control–related applications. Raees has more than six years of industry experience. He focuses on troubleshooting and working with various voice products, including Cisco Unified Communications Manager, Cisco Unified Border Element, gateways, Cisco Unified SIP Proxy, and Jabber in the TAC organization. Prior to joining Cisco, he was a network engineer with Microland Ltd, supporting networks for Fortune 500 companies. He holds a bachelor of engineering degree in electronics and telecommunication from Goa University and holds CCIE voice certification number 34220 and CCNP R&S and RHCE certifications. 

Vasanth Kumar is a technical services engineer in the Cisco Technical Assistance Center in Bangalore. He is an expert on Cisco Unified Communications Manager and has also worked on TDM gateways, Cisco Unified IM & P, Cisco Unified Border Element, SIP gateways, and integration of various other third-party products with Cisco Unified Communications Manager. He has worked as a senior engineer in the U.S. and Canada theater and is currently supporting customers in the EMEA theater. He has been helping customers as well as Cisco partners with installation, configuration, and troubleshooting of unified communications products for more than three years. He holds a bachelor's degree in electronics and communication and CCIE in voice and RHCE certifications.

Need more information? Have more questions? Our experts are available for the next two weeks to help at https://supportforums.cisco.com/expert-corner/knowledge-sharing.

This event is open to all, including partners.

 

Webcast Related Links

View the Video

Ask the Expert

Download the Slides

Read the FAQ 

  • Jabber Clients
163 Views
0 Comments
05-02-2014 10:00 AM PST thru 05-02-2014 11:00 AM PST

Sivakumar Shanmugam, Engineer, Cisco Systems, CCNA, CCNP, CCNP Voice, CCIE

Cisco Unified Communications Manager is the core of Cisco Collaboration Services. Join our expert to learn what new features and enhanced capabilities that version 10.0 provides to you..

Cisco UCM Product: http://cs.co/cucm10

Google Hangout Event: https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

The event is live broadcast at the following link.

View the video

  • Unified Communications Applications
118 Views
1 Comment
04-08-2014 10:00 AM PST thru 04-08-2014 11:00 AM PST

Tohsheen BazazTohsheen Bazaz, Engineer, Cisco Systems

Cisco Unified Communications Manager is the core of Cisco Collaboration Services. Join our expert to learn what new features and enhanced capabilities that version 10.0 provides to you.

Cisco UCM Product: http://cs.co/cucm10

Google Hangout Event: https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

View the video

  • Unified Communications Applications
175 Views
0 Comments
03-28-2014 02:45 PM PST thru 04-11-2014 02:45 PM PST

 

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Security Assertion for Markup Language (SAML) Single Sign-On (SSO) for Cisco Unified Communications 10.x. 

SAML is an Extensible Markup Language (XML)–based open standard data format that enables administrators to access a defined set of Cisco collaboration applications transparently after signing into one of those applications. SAML describes the exchange of security-related information between trusted business partners. It is an authentication protocol used by service providers (for example, Cisco Unified Communications Manager) to authenticate a user. SAML enables exchange of security authentication information between an identity provider (IdP) and a service provider.

Remember to use the rating system to let Mahesh and Sarthak know if you have received an adequate response. 

Because of the volume expected during this event, our experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice, and Video community under subcommunity Conferencing shortly after the event. This event lasts through April 11, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

 

 

      

  • Unified Communications Applications
236 Views
1 Comment
03-19-2014 11:00 AM PST thru 03-28-2014 03:00 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions around technical aspects of these new features in Cisco Unified Communications Manager 10.X with expert Leszek Wojnarski.

Cisco Unified Communications Manager is the Cisco flagship unified communications product. Recently a new version of Cisco Unified Communications Manager 10.X was released that introduced new features, functionalities, and improvements. Cisco subject matter expert Leszek Wojnarski will answer all of your questions regarding technical aspects of those new offerings within Cisco Unified Communications Manager 10.X

Leszek Wojnarski is a customer support engineer based in Krakow, Poland, focusing on unified communications products, mainly Cisco Unified Communications Manager and Cisco Unity Connection. He has an engineering degree in applied mathematics and holds CCIE voice certification number 38640.

  • IP Telephony
548 Views
1 Comment
03-19-2014 10:45 AM PST thru 03-28-2014 03:00 PM PST

 

 

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions around technical aspects of these new features in Cisco Unified Communications Manager 10.X with expert Leszek Wojnarski.

Cisco Unified Communications Manager is the Cisco flagship unified communications product. Recently, a new version of Cisco Unified Communications Manager 10.X was released that introduced new features, functionalities, and improvements. Cisco subject matter expert Leszek Wojnarski will answer all of your questions regarding technical aspects of those new offerings within Cisco Unified Communications Manager 10.X

Leszek Wojnarski is a customer support engineer based in Krakow, Poland, focusing on unified communications products, mainly Cisco Unified Communications Manager and Cisco Unity Connection. He has an engineering degree in applied mathematics and holds CCIE voice certification number 38640.

 

 

      

  • Unified Communications Applications
96 Views
1 Comment
03-19-2014 10:45 AM PST thru 03-28-2014 05:00 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions around technical aspects of these new features in Cisco Unified Communications Manager 10.X with expert Leszek Wojnarski.

Cisco Unified Communications Manager is the Cisco flagship unified communications product. Recently a new version of Cisco Unified Communications Manager 10.X was released that introduced new features, functionalities, and improvements. Cisco subject matter expert Leszek Wojnarski will answer all of your questions regarding technical aspects of those new offerings within Cisco Unified Communications Manager 10.X

Leszek Wojnarski is a customer support engineer based in Krakow, Poland, focusing on unified communications products, mainly Cisco Unified Communications Manager and Cisco Unity Connection. He has an engineering degree in applied mathematics and holds CCIE voice certification number 38640.

Remember to use the rating system to let Leszek know if you have received an adequate response. 

Because of the volume expected during this event, Leszek might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice, and Video community, under subcommunity IP Telephony, shortly after the event. This event lasts through March 28, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

  • IP Telephony