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Collaboration, Voice and Video Events

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We recently installed a Spark Room Kit Plus with a Tessira BiAmp audio DSP and Shure MX396 table mics.  I know the Spark kits are not designed for this configuration, but it happened.  The audio quality to and from this room varies almost daily.  We test and get it sounding good.  A day or two goes by and I get reports of poor audio.  There is a very loud HVAC system feeding this room so that's comes into play too. We turned AEC off on the BiAmp and enabled Echo Cancellation on the codec because that HVAC noise was greatly reduced.  Again, I know this shouldn't be set up this way, but the BiAmp just isn't able to do the job.  Recently the incoming audio to the room sounds robotic at times, digitized.  From the far end, there's often echo.  The incoming audio sounds better with the internal speaker on, but we need to use the ceiling speakers in the room.  When internal speaker is on, there is echo heard by the far end.  Outgoing audio levels raise and fall noticibly.  It wasn't like that when we set it up.  It seems the audio issues both directions are different every time I work on this room.  Has anyone tried connecting a BiAmp to a SRK+?  Codec is currently running CE 9.2.$ and it's registered to VCS-C.

 

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04-30-2018 10:00 AM PST thru 05-11-2018 11:45 PM PST

To participate in this event, please use the Join the Discussion : Cisco Ask the Expert button to ask your questions

 

 

 

This special event is open only to Cisco Customers and Partners.  

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This topic is a chance to discuss more about the best practices to solve and troubleshoot common issues on Telepresence endpoints IX5000 and spark Room series. The session provides a better understanding of the new features, characteristics and configuration requirements on these endpoints series. In addition, it provides the best tips and tricks that Cisco experts use to solve common issues and to achieve troubleshooting since the first time. 

 

Ask questions from Monday 30th of April to Friday 11th of May, 2018

 

Featured Expert

osmonroy.jpgOscar Monroy works as a Senior Customer support Engineer at the Cisco’s TAC on the Telepresence team. He specialises on Telepresence endpoints, but he has experience with other collaboration devices as well, such as VCS/Expressway, TPS/MCU, Conductor, TMS, CMS and CUCM among others. Before joining Cisco he worked on different IT companies and areas of expertise such as escalation manager on Ericsson, a Presales engineer on Bestel, a Technical Support Engineer on Tellabs and a Senior Networking Engineer on Flextronics. Oscar holds a Master’s Degree in Project Management and a Bachelor´s Degree in electronics and Telecommunications, booth from the UNITEC. He has several certifications like, Lean six sigma Green Belt, Ericsson IP Technology Certification, NetApp Certification, CCNA R&S, CCNP R&S and CCNP SP.

 

 

Oscar might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Contact Center Community

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 Cisco Ask the Expert

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09-10-2017 12:05 AM PST thru 09-22-2017 11:45 PM PST

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This topic is a chance to discuss more about how CUCM 12.X smart licensing works. Learn more about how licenses are calculated in CUCM 12.X and what has changed since the last release. Additionally, understand more about some of the new features launched in the 12.X release.
This is an opportunity to clarify all your doubts about the best practices to upgrade CUCM cluster to 12.X.

 

Ask questions from Monday, September 10th to Friday 22nd , 2017

 

Featured Speakers 

2017 - Mohit Grover 1.jpgMohit Grover works as a TAC engineer with the CUCM Team in Cisco Bangalore. In his current role, he provides technical support specializing in Cisco Unified Communications Manager and Multi-Services. Mohit is a graduate of computer applications; he has been working with Cisco for over 3 years. He holds two active CCIEs (Voice & Collaboration.

 

amitsin.jpgAmit Singh is a Technical Leader Services of the Collaboration team at the Cisco Global Technical Assistance Center. He has over 11 years of experience in areas such as Wireless, Cisco Collaboration and Cloud Collaboration. He focuses on Technology Escalations, Continuous Product Improvement and in reducing customer efforts. Amit is a Computer Science graduate, he holds a CCIE in Collaboration.

 

Mohit and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Contact Center Community

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07-25-2016 04:00 AM PST thru 08-05-2016 02:00 PM PST

This topic is a chance to discuss more about  the new features in Unified Contact Centre Express 11.0 and what to expect in 11.5. The discussion will be focused around the new features and functionality such as Finesse IPPA, Remote Expert Mobile integration and so on. This is also a chance to discuss about upgrade mechanisms and planning for the 11.0 upgrading, while also positioning your customers for the 11.5 release coming in the next few months.

 

To participate in this event, please use the Join the Discussion : Cisco Ask the Expert  button to ask your questions

Ask questions from Monday, July 25 to August 5th, 2016

Featured Expert

Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During his five years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in collaboration (40065).

Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Contact Center Community 

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Join the Discussion : Cisco Ask the Expert

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05-23-2016 04:00 AM PST thru 06-03-2016 05:00 PM PST

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Implementing security mechanisms in the Cisco Unified Communications Manager system prevents identity theft of the phones and the Cisco Unified Communications Manager server, data tampering, and call-signaling/media-stream tampering. This Session would cover implementing,maintaining, troubleshooting all CUCM certificates, along with best practises. Securing media(SRTP) like CTL, ITL troubleshooting would also be covered.

To participate in this event, please Click on the Join the Discussion Button

Ask questions from Tuesday May 23  to Friday June 3rd, 2016

Featured Experts

Ajay Viswanath is a Customer Support Engineer in the Cisco HTTS( High Touch Technical Services) team working in the Unified Communications Domain. He has been with Cisco from October 2013 and works with engineering and customers to resolve complex issues. His area of expertise include’s Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways, Cisco Unified Sip Proxy, IM and Presence server. He has a total of 7 years experience in the Collaboration field. He Holds a CCIE in Collaboration(45756) and a Masters Degree in Information technology. In his free time loves to travel and explore the world.

Nirmal Issac is a Customer Support Engineer in Cisco TAC team for Unified Communications technology based in Bangalore, India. His area of expertise include Cisco Unified Communications Manager, IM & Presence server, Cisco Unity, Cisco Jabber, Cisco Emergency Responder and Attendant Console. He has over 4 years of industry experience working with large enterprises and Cisco Partners. He holds a Bachelor of Engineering degree in Telecommunication from Anna University. He also holds CCIE certification (#45964) in Collaboration technology.


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We look forward to your participation. This event is open to all, including partners. Please Share this event in your social channels. Have a technical question? Get answers here before opening a TAC case by visiting the Cisco Support Community. 

Join the Discussion : Cisco Ask the Expert

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04-04-2016 04:00 AM PST thru 04-15-2016 04:00 PM PST

 
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This session will provide an opportunity to learn and ask questions Cisco Expressway and features such as Mobile Remote Access (MRA), DVO-R, Cisco Jabber Guest and B2B.

 

Ask questions from Monday, April 4 to April 15, 2016

Featured Experts

Aditya Gupta comes from Backbone TAC UC Team background where he worked on troubleshooting on the UC products. Currently working with Cloud and Managed services and handling the key accounts for Cisco in Unified collaboration and Telepresence domain and He holds Cisco Certification  CCIE (#44733) in collaboration.

 

Aashish Dua is Network Consulting Engineer with Cisco Advanced Services and works in Cloud Collaboration( HCS) domain, prior to this, he worked as technical lead for CUCM team for TAC Backbone Centre in Bangalore and successfully catered to Complex troubleshooting scenarios and customer escalations in unified communications.
He holds special interest in Unified Collaboration domain and Virtualisation, he is a CCIE collaboration and a technology enthusiast.

  

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02-08-2016 05:00 AM PST thru 02-19-2016 03:00 PM PST

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Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and any ask questions about how to manage  certificates in Unified Communications Manager with Cisco expert  Vasanth Kumar.

Ask questions from Tuesday February 8 to Friday February 19, 2016

Cisco Unified Communications Manager is the IP based call control solution which provides comprehensive solution for enterprise collaboration needs, Cisco UCM integrates with various other applications and third party deployments. Securing the communication and integration with other application is essential to keep the enterprise business secure.

This session will focus on answering question regarding managing the certificates in Unified Communications Manager, best practices , how to proactively mitigate issues with certificate expiration and common deployment issues related to third party CA signed certificate and troubleshooting Multi-Server SAN related issues.

  

Vasanth Kumar is a Technical Support engineer in the Cisco Technical Assistance Center in Cisco India.  He is expert on Cisco Unified Communication Manager and he has actively working on Voice Gateways and IM and Presence server. He has been helping customers as well as Cisco partners with installation, configuration and troubleshooting UC products ranging from small to large scale deployment for five years. Kumar  holds a bachelor's degree in Electronics and Communication from DCE a college affiliated to Anna University Chennai, CCIE in Voice and Collaboration (#39543) he has also achieved RHCE and VCP certification.

Vasanth might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Unified Communications Applications Community

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 Join the Discussion : Cisco Ask the Expert

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11-02-2015 05:00 AM PST thru 11-13-2015 05:00 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to ask questions about Cisco IM and Presence to Nagajothi Thangapandian and Sathishbabu Muthalagan.

Join the Discussion : Cisco Ask the Expert

Ask questions from Monday November 2nd to Friday November 13 , 2015

Cisco IM and Presence delivers enhanced enterprise IM features, group chats, and IM logging, along with a suite of business-to-business and business-to-consumer IM and presence open federations. Customers deploying Cisco Unified Communications Manager can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice and video call or rich collaborative session.

This session will help customers with Troubleshooting Cisco IM & presence install and it’s UC integration related issues.

 

Nagajothi and Sathishbabu will be helping you with all your queries on all of the above.

 

Nagajothi Thangapandian is a Customer Support Engineer in Cisco TAC team in Bangalore. She has been working with TAC for past 4 years and has 7 years of industry experience working with enterprise deployment and troubleshooting. Her area of expertise includes Cisco Unified Communications Manager, IM & Presence server, Cisco Jabber, Attendant Console and Prime Collaboration Provisioning. She is graduated with a Bachelor of Electronics and Communication from Anna University. She holds CCNA, CCNP - Voice and RHCE. She is also pursuing CCIE Collaboration and VCP.

 

 

Sathishbabu Muthalagan is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. He has been working with TAC for past 2 years and has 5 years of industry experience working with enterprise deployment and troubleshooting. His area of expertise covers Cisco Unified Communications Manager, Cisco IM and Presence, Cisco Unity Connection, Cisco Unified Attendant Console, Cisco Emergency Responder, Cisco Jabber and Prime Collaboration Provisioning. He is graduated with a Bachelor of Electronics and Communication Engineering from Anna University. He has achieved certifications for CCNA, CCNP - Voice and he is also pursuing CCIE Collaboration and RHC.

 

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Because of the volume expected during this event, Nagajothi and Sathishbabu might not be able to answer every question. 

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Join the Discussion : Cisco Ask the Expert

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08-24-2015 12:00 AM PST thru 09-04-2015 04:00 PM PST

Cisco Unified Attendant Console Advanced is an application for the Unified Communication Solutions which simplifies the ability of an operator to make/receive calls in a busy business environment with large call volume. It also simplifies various call functioning such as conference/transfer/call park. Operator has control over the client application and has access to the entire directory which simplies searching and transferring calls to users. Cisco Unified Attendant Console Advanced is widely deployed with the Cisco Unified Call Manager. This session will provide an opportunity to learn and ask questions about the Cisco Unified Attendant console Advanced and it's position in the Unified Communication solutions.

Ask questions from Monday, August 24th to Friday, September 4th, 2015

Featured Experts

Antara Sargam is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. She has total 2 years of experience and her area of expertise covers Cisco Unified Communications Manager, Cisco Unified Attendant Console and Cisco Unity Connection. She has delivered multiple training sessions on understanding the architecture and functioning of the Attendant console (CUAC). She graduated with a Bachelor of Electronics and Communication Engineering from Manipal Institute of Technology, Manipal University.  She has achieved certifications for CCNA, CCNP - R&S and is pursuing RHC.

Alok Singh  is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. He has been working with TAC from past 4 years and 10 months in multiple domains - CUCM, Unity, Attendant Console. Alok has delivered trainings on CUCM, SIP and CUAC and Attendant Console. He worked closely with the development team identifying bugs in the testing phase and working towards resolutions for enhancing the quality of products. Alok holds a Bachelor's degree in Information Technology College – D.A.V. College of Engineering and Technology from Maharishi Dayanand University, Rohtak. He also holds CCIE Collaboration and RHCE Certifications(CCIE Collab # 45575).

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  Cisco Ask the Expert

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07-06-2015 03:00 AM PST thru 07-17-2015 03:00 PM PST

This ask the Expert Session's Topic is FoIP on gateway’s and CUBE using T.38, protocol based passthrough and modem passthrough. Discuss Fax over IP and how Fax data ( T.30/T.4 ) is encoded and transported over VoIP networks.The many pitfalls of successful fax transmission, best practices, known integration issues with third party vendors.

Ask questions from Monday, July 6th to Friday, July 17th, 2015

Featured Experts

Pawan Srivastava  is currently working at Cisco TAC (Technical Assistance Center) under the Contact Center Technology for the Cisco Unified Contact Center Express Team (UCCX). In the past, he has worked with Call Manager & Multi-Services TAC teams and supporting customers and partners on Ip2ip gateways, CUCM, FOIP, UCCX with issues for over 4 years.

 

Kaustubh Inamdar  is currently working at Cisco TAC (Technical Assistance Center) under the Multi-service technology. With previous experience within the Call Manager TAC team. He has worked on IP2IP gateway, FOIP, CUCM, CUSP, VXML for customer and partners with multiple published documents on Foip and SRST Manager on the Cisco Support Community. CCIE voice certification ( # 42277 )

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06-22-2015 05:15 AM PST thru 07-03-2015 03:15 PM PST

SocialMiner is a solution that can act as a standalone receiver for social media such as Facebook, Twitter. It also has the ability to integrate with the Unified Contact Center Space to provide Chat, Email and Courtesy Callback functions.
This session will provide an opportunity to learn and ask questions about the Social Miner application and its position in the Contact Center space.

SocialMiner is widely deployed with Cisco Unified Contact Center Express (UCCX) for Web Chat and Agent Email. The Web Chat and Email provides non-voice contacts to agents with Cisco Finesse.

Ask questions from June 22, 2015 through July 3, 2015

Featured Expert

Arundeep Nagaraj is currently working at Cisco TAC (Technical Assistance Center) under the Contact Center Technology for the Cisco Unified Contact Center Express Team (UCCX). I have been supporting customers and partners with issues on UCCX, SocialMiner, Finesse, Mediasense and Cisco Unified Intelligence Center (CUIC). I currently hold the CCIE Voice Certification #40132 and also hold the CCIE Collaboration (Written only). I am current Red Hat Certified Expert (RHCE) and a VMWare Certified Professional (VCP). Within Cisco, I have been working with the UCCX team providing various trainings, developing internal knowledge and articles to help the engineers. I have been presenting on UCCX topics in Cisco Live local events and also a part of the Technical Solutions Clinic at Cisco Live San Diego 2015.

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Read Q&A

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06-08-2015 06:00 AM PST thru 06-19-2015 03:00 PM PST

This Ask the Expert session will cover Unity Connection Single Inbox feature (Unified Messaging). This will give you an opportunity to learn, configure and troubleshoot issues on Unity Connection integration with Exchange/Office 365.

Ask questions from Monday, June 8th to Friday, June 19th, 2015

Pandian Ponnusamy is a customer support Engineer in Cisco TAC based out in Bangalore, India. He has total 6 years of experience and his area of expertise covers Cisco Unity and Cisco Unity Connection. He graduated with a  bachelor of Electrical and Electronic Engineering. He has achieved certifications for CCVP, RHCE and pursuing VCP.

 

Swathi Ranganatha is currently Customer support engineer in Cisco TAC, backbone team for Unified communications. Areas of expertise include Cisco Unity and Cisco unity connection and has a overall 4 years of industry experience. She holds CCVP and RHCE certifications

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05-25-2015 07:15 AM PST thru 06-05-2015 03:15 PM PST

This is an opportunity to learn and ask questions about voice quality issues that you might be facing your environment and troubleshooting with the tools and techniques available within the platform with Cisco expert Malick Irfan Alvi.

Ask questions from Monday, May 25th, 2015 to Friday, June 05, 2015

Poor audio/video quality is a very common problem seen with PSTN calls as well as IP phone to IP phone. Poor audio quality causes a huge impact to the user/customer experience. Poor audio quality can be classified in primarily in two categories – 1) Over the TDM PSTN  2) Over the IP. In this session, we will look into how to effectively troubleshoot both using built-in tools and 3rd party tool available.

Cisco expert Malick Irfan Alvi will cover and answer all of your questions about troubleshooting voice quality issues.

Malick Irfan Alvi, CCIE Collaboration #45777 is a Customer Support Engineer for the MultiService team in Richardson TX. Malick has over 12 years of technology and service industry's experience with MS in Electrical Engineering from Wichita State University, Kansas. He also holds bachelor of engineering degree in Computer & Information Systems from NED University of Engineering & Technology Karachi, Pakistan along with other Associate and Network Level Certifications. He has in-depth knowledge and understanding of IP networks, “traditional” voice & IP voice communications systems applications and protocols. 

Malick specializes in Unified Communication Technologies including Cisco Unified Border Element (CUBE) & Session Border Controller (SBC), Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unified SIP proxy (CUSP), Voice Gateways, Faxing over IP, VXML Gateways and Media Quality Issues.

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Join the Discussion : Cisco Ask the Expert

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04-27-2015 05:45 AM PST thru 05-08-2015 02:45 PM PST

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Cisco Unity Connection into your environment and troubleshooting the many features that are available with the Cisco Unity Connection voicemail solution with expert Brad Magnani.

Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the Linux unified communications operating system. With Cisco Unity Connection, you can access and manage voice messages in variety of ways, using your email inbox, web browser, the Cisco Jabber messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more. Cisco expert Brad Magnani will cover and answer all of your questions about Cisco Unity Connection.

Brad Magnani Brad Magnani is currently a member of the Applications TAC team in Richardson, TX. He has attended Cisco Live and has provided mentorship and technical training in the Bangalore and Krakow TAC centers. Since 2007, His areas of expertise have been Cisco Unity and Cisco Unity Connection. Brad also has experience troubleshooting and working with various voice products, including Cisco Unity, Cisco Unity Connection, Presence, Communications Manager, and Jabber. He graduated with a bachelor of science degree in applied networking and system administration from Rochester Institute of Technology. He has achieved certifications for Unity Support Specialist and CCNP-Voice.

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 Cisco Ask the Expert

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04-13-2015 06:00 AM PST thru 04-24-2015 02:00 PM PST

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Directory Integration of Cisco Jabber client.

Ask questions from Monday, April 13th, 2015 to Friday, April 24th, 2015

Cisco Jabber has the capability to obtain the directory information directly from either LDAP or CUCM server- using EDI, BDI or UDS. Enhanced Directory Integration (EDI) is an LDAP-based contact source for Cisco Jabber for Windows clients. Basic Directory Integration (BDI) is an LDAP-based contact source for non-Windows Jabber clients (MAC and Mobile).Cisco Unified Communications Manager UDS is a Cisco Unified Communications Manager contact source and is available as a contact source for all Cisco Jabber clients. UDS is the contact source used for Expressway Mobile and Remote Access.

The directory parameters can be configured using jabber-config.xml file or the service profile. Alternatively, Cisco Jabber for Windows can also automatically discover and connect to the directory server if the workstation on which you install Cisco Jabber is on the Microsoft Windows Active Directory domain.

Furthermore, Cisco Jabber can also search for contacts from the Personal Address book in Microsoft Outlook client using MAPI when both the clients co-exist in a PC.

This session aims in helping customers with the design, configuration and troubleshooting of Cisco Jabber Directory Integration.

Ritesh TandonRitesh Tandon is currently a senior engineer on the collaboration team in Bangalore TAC. His areas of expertise include Cisco Unified Communications Manager and UC applications which integrates with it. Ritesh has over 5 years of experience in Unified Communications as a whole. He focuses on troubleshooting and working with various voice products and clients, including Cisco unified communication manager, Cisco Jabber, Cisco Im and Presence Server, Cisco Attendant Console Suite , Cisco Emergency Responder and many more. Prior to joining Cisco he has also worked on Nortel\Avaya PBX and Contact Center Deployments. He holds a Bachelor of Engineering degree in Electronics and Telecommunication from Punjab technical University.

Nirmal IssacNirmal Issac is a customer support engineer in Cisco TAC team for Unified Communications technology based in Bangalore. His area of expertise include Cisco Unified Communications Manager, IM & Presence server, Cisco Jabber, Cisco Emergency Responder and Attendant Console. He has over 3 years of industry experience working with large enterprises and Cisco Partners. He holds a Bachelor of Engineering degree in TeleCommunication. He also holds CCIE certification (#45964) in Collaboration technology.

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 Cisco Ask the Expert