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Collaboration, Voice and Video

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This link will allow you to enter your TAC case number and upload the file to the case:

https://cway.cisco.com/csc/index.html

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This video shows how to use the Cisco Unified Reporting Tool to create, and download, a Unified CM Database Status report. This report can be sent to TAC and they can upload it to a lab server to analyze the report.

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This video describes the install of port licenses on a Cisco Telepresence Multipoint Control Unit (MCU) and Cisco Media Services Engine (MSE) MCU via the web interface.

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This video describes how to apply an Option Key to change or convert the Product ID of an SX80, MX700 and MX800 Endpoint.

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This video describes how to apply an Option Key to change the Product ID of a C Series or Profile Series codec via the web interface. 

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This video describes installation of an option key on a Cisco Telepresence Content Server (TCS) via the Web Interface.

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This video describes the installation of an Activation Key and Feature Key on a Cisco Telepresence IP Gateway (IP GW) via the web interface.

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This video describes the installation of an Activation Key and Feature Key to a Cisco Telepresence ISDN Gateway (ISDN GW) via the web interface.

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This video describes the process of installing a Screen License on a Cisco Telepresence Server.

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This video describes installation of a multiparty licensing key to a Cisco Telepresence Conductor via the web interface.

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This is part of a trace reading video series. The link below is to the main page of the video series.

Link to the home page


Here are the logs if you want to download them: inbound_mgcp.zip


 
First we find the dialed digits using dd="<number dialed>"

Then we can find the pri setup message. Using the data in the setup message we can track the H.323 signaling.

 

Then we can find the Digit Analysis DmPidRes and get the PID for the called device, the first CI, and the CDCC.

Searching on the first CI we can get the second CI. When we search on the first and second CI we can get a lot of information about the call.

 

More information from the call can be gathered by going back through the search outputs of the different call dependent processes.

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This is part of a trace reading video series. The link below is to the main page of the video series.

Link to the home page


Here are the logs if you want to download them: inbound_h323.zip


 
First we find the dialed digits using dd="<number dialed>"

Then we can find the pri setup message. Using the data in the setup message we can track the H.323 signaling.

 

Then we can find the Digit Analysis DmPidRes and get the PID for the called device, the first CI, and the CDCC.

Searching on the first CI we can get the second CI. When we search on the first and second CI we can get a lot of information about the call.

 

More information from the call can be gathered by going back through the search outputs of the different call dependent processes.

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This is part of a trace reading video series. The link below is to the main page of the video series.

Link to the home page

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This is part of a trace reading video series. The link below is to the main page of the video series.

Link to the home page


Here are the logs if you want to download them: call_transfer.zip


 

  1. First we find the dialed digits for when Party A calls Party B using dd="<number dialed>"
  2. Then we can find the Digit Analysis DmPidRes and get the PID for the called device, the first CI, and the CDCC.
  3. Searching on the first CI we can find the SIPCdpc for Party A and After we know the SipCdpc for party 1 we can search on it to quickly get the SIP Call-id for Party A's call leg.
  4. Going back to the search for CI 1 we can find the second CI.
  5. Going to our search results for CI 2 we can get the SIP Call-id for Party B.
  6. After this we find the dialed digits for when Party B calls Party C using dd="<number dialed>"
  7. Then we can find the Digit Analysis DmPidRes and get the PID for the called device, the CI associated with Party B as the calling party, and the CDCC.
  8. Searching on the new CI for party B we can find the SIPCdpc for the new call leg with Party B. After we know the SipCdpc for Party B we can search on it to quickly get the SIP Call-id for Party B's new call leg.
  9. Going back to the search for the new CI for Party B we can find the CI for Party C.
  10. In the search results for the CI associated with Party C we can find the SIP Call-id for Party C.
  11. Once we have the SIP Call-ids for Party A, Party B being called, Party B calling, and Party C we can use Control+Shift+F to find the Replace in Files and Filters features to modify the SDL files to be more user friendly.
  12. After the files are modified we can again use Control+Shift+F along with regular expressions to search on all of the SIP Call-ids at the same time. This makes following the call easier. The string I searched on is listed below.
    1. (Call-ID: e0d173e5-26520007-2a05aadc-05f1c3bc@14.48.38.35)|(Call-ID: 45623c80-79b14266-170a2-626300e@14.48.38.6)|(Call-ID: c80084aa-78260008-0ceb75aa-4d619ebc@14.48.38.34)|(Call-ID: 514dfe80-79b1427a-170a4-626300e@14.48.38.6)
  13. After making the regex search we can just walk through the logs and annotate them.

 

More information from the call can be gathered by going back through the search outputs of the CI's, SIPCdpc's, SIPStationCdfc's,  and CDCC's.

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This is part of a trace reading video series. The link below is to the main page of the video series.

Link to the home page


Here are the logs if you want to download them: hold.zip

Here are the logs if you want to download them: hold_annotated.zip

Here are the logs if you want to download them: ccm_notepad_language.zip



First we find the dialed digits for when Party A calls Party B using dd="<number dialed>"

 

 

Then we can find the Digit Analysis DmPidRes and get the PID for the called device, the first CI, and the CDCC.

 

 

Searching on the first CI we can get the second CI.

 

 

Going back to the search for CI 1 we can find the SIPCdpc for Party A and After we know the SipCdpc for party 1 we can search on it to quickly get the SIP Call-id for Party A's call leg.

 

 

Going to our search results for CI 2 we can get the SIP Call-id for Party B.

 

 

Once we have Rarty A and Party B SIP Call-id we can use regular expressions to search on both of them at the same time. This makes following the call easier. This is the string I searched on:

 

 

(Call-ID: e0d173e5-26520004-7ab4c4a2-12dd7138@14.48.38.35)|(Call-ID: 8d46c700-7d419aef-da31-626300e@14.48.38.6)

 

 

After making the regex search we can just walk through the logs and annotate them.

 

 

We also used MOH so we want to find how that was allocated and what MOH device was used. So we searched on the CI 1 because that is the party on hold. Within those search results we looked for the following items : InsertMediaReq, MrmAllocateMohResourceReq, and AllocateMohResourceRes.

 
 

NOTE: If you aren't doing Multicast MOH you can still use the same method above to find the Unicast MOH or Tone On Hold device.


Pro Tip: Look in the System Error and Messages documentation if you are every trying to determine enum values from and RTMT alert. It is also a good resource if you are just looking to confirm an enum value you find outside of an RTMT alert. This is what I did in the video; however, if you are pulling the enum value from somewhere other than an RTMT alert, you might not find what you are looking for in this guide.
 
Here is a screenshot of the media resource type enum values I showed in the video.
 
 



More information from the call can be gathered by going back through the search outputs of the CI's, SIPCdpc's, SIPStationCdfc's,  and CDCC's.

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In this video, I'll show you how to configure the user's photos in a MS IIS Web Server for Jabber, when using UDS, this method will also work over MRA

You can find how to install IIS on your server here:

Installing IIS 8 on Windows Server 2012
http://www.iis.net/learn/get-started/whats-new-in-iis-8/installing-iis-8-on-windows-server-2012

How to install and configure IIS on Windows Server 2012 R2
http://thesolving.com/server-room/how-to-install-and-configure-iis-on-windows-server-2012-r2/

Some other references on how to create a new website on IIS can be found here:

Build a Static Website on IIS
https://technet.microsoft.com/en-us/library/hh831515%28v=ws.11%29.aspx?f=255&MSPPError=-2147217396

In my lab they're hosted on a W2012 Standard x64 server, as I mentioned, there are several other options, and you can find references on how to install and configure for pretty much any version on google.

The related documentation can be found here:

Contact Photo Formats and Dimensions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_planning-guide-cisco-jabber-116/cjab_b_planning-guide-cisco-jabber-116_chapter_0110.html#CJAB_RF_C83A8EEE_00

Configure Photos
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_on-premises-deployment-ciscojabber-116/cjab_b_on-premises-deployment-ciscojabber-116_chapter_011.html#CJAB_RF_C273D123_00

Something interesting is that the last link actually has some info that is not correct, they mention the following parameters:

UDSPhotoUriSubstitutionEnabled True /UDSPhotoUriSubstitutionEnabled

UDSPhotoUriSubstitutionToken sAMAccountName
/UDSPhotoUriSubstitutionToken

UDSPhotoUriWithToken http://example.com/photo/sAMAccountName.jpg /UDSPhotoUriWithToken

But the only one that is used is:
UdsPhotoUriWithToken

And the URL format is also wrong, it should be something like:
UdsPhotoUriWithToken http://www.photo/url/path/%%uid%%.jpg /UdsPhotoUriWithToken

As for MRA, remember that I assume MRA is already working, and you only need to add the web server where the images are hosted to the white/allow list in your EXP-C.

As I show in the video, you can have the configuration for both directories EDI/BDI and UDS in the same configuration file, and they will be used when necessary. You could leave it to EDI when internally, and only use UDS when externally, in regards to the photos.

If you still have doubts about the procedure, if you meet the entitlement, you can reach us, the PDI Technical Advisors team, at http://www.cisco.com/go/pdita

In the above page, you can find our entitlement requirements, working hours, and how to open a case.

I also encourage you to review my FAQ before opening a case, I cover a lot of products in it:

http://docwiki.cisco.com/wiki/Unified_Communications_FAQ

Any questions, comment, etc. you can reach me at javalenc@cisco.com

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In this video, I'll show you how to configure the user's photos in a MS IIS Web Server for Jabber, when using LDAP as the directory.

You can find how to install IIS on your server here:

Installing IIS 8 on Windows Server 2012
http://www.iis.net/learn/get-started/whats-new-in-iis-8/installing-iis-8-on-windows-server-2012

How to install and configure IIS on Windows Server 2012 R2
http://thesolving.com/server-room/how-to-install-and-configure-iis-on-windows-server-2012-r2/

Some other references on how to create a new website on IIS can be found here:

Build a Static Website on IIS
https://technet.microsoft.com/en-us/library/hh831515%28v=ws.11%29.aspx?f=255&MSPPError=-2147217396

In my lab they're hosted on a W2012 Standard x64 server, as I mentioned, there are several other options, and you can find references on how to install and configure for pretty much any version on google.

The related documentation can be found here:

Contact Photo Formats and Dimensions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_planning-guide-cisco-jabber-116/cjab_b_planning-guide-cisco-jabber-116_chapter_0110.html#CJAB_RF_C83A8EEE_00

Configure Photos
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_on-premises-deployment-ciscojabber-116/cjab_b_on-premises-deployment-ciscojabber-116_chapter_011.html#CJAB_RF_C273D123_00

The different options you have for the token are listed here:

PhotoUriSubstitutionToken
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_parameters-reference-guide-for-cisco/cjab_b_parameters-reference-guide-for-cisco_chapter_01010.html#CJAB_RF_P5B593C8_00

BDIPhotoUriSubstitutionToken
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_parameters-reference-guide-for-cisco/cjab_b_parameters-reference-guide-for-cisco_chapter_01010.html#CJAB_RF_B033AB41_00

the above link also has the full explanation of the parameters that I showed in the video in case someone wants further explanation.

The sample logs from my lab are located here:
http://docwiki.cisco.com/wiki/Jabber_FAQ#Jabber_Photos_with_LDAP_and_Web_Server_logs

If you still have doubts about the procedure, if you meet the entitlement, you can reach us, the PDI Technical Advisors team, at http://www.cisco.com/go/pdita

In the above page, you can find our entitlement requirements, working hours, and how to open a case.

I also encourage you to review my FAQ before opening a case, I cover a lot of products in it:

http://docwiki.cisco.com/wiki/Unified_Communications_FAQ

Any questions, comment, etc. you can reach me at javalenc@cisco.com

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This is part of a trace reading video series. The link below is to the main page of the video series.

Link to the home page


Here are the logs if you want to download them: diff_node_sip.zip


 

Note: This video is very similar to the previous video in the series; however, the main point here is understanding the format of the SDL process (node, application, process, process instance) and seeing the SdlSig-O/SdlSig-I messages.

 
First we find the dialed digits using dd="<number dialed>"

Then we can find the Digit Analysis DmPidRes and get the PID for the called device, the first CI, and the CDCC.

Searching on the first CI we can get the SIPCdpc for party 1 and the second CI.


After we know the SipCdpc for party 1 we can search on it and quickly get the SIP Call-id. 

 

Searching on the SIP Call-id for the first call leg we can get the SIP messages for that leg.

 

Going back to the search of CI one we can find the outbound CcSetupReq on node two and we can find the inbound CcSetupReq on node three.

 

Scrolling down in the trace file for node three we can find the SIP messages for the second call leg.

 

More information from the call can be gathered by going back through the search outputs of the CI's, SIPCdpc's, SIPStationCdfc's,  and CDCC's.

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