If Java Runtime Environment (JRE) version 1.4 exists on the system prior to the installation of Cisco Agent Desktop (CAD), then the "Err: 3, GetNamedSecurityInfo() failed". Unable to grant user permissions to the file or directory "c:\Program Files\Cisco\Desktop\log\bin\hotspot error message could appear during the installation of CAD.
To address this problem, perform the following steps:
Remove the JRE from the system through the Add/Remove programs in the control panel.
Remove the partially installed CAD software by performing the following steps:
Remove the following directories:
C:\Documents and Settings\All Users\Start Menu\Programs\Cisco