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CAD software installation fails with "Err: 3, GetNamedSecurityInfo()" failed error message

Core Issue

If Java Runtime Environment (JRE) version 1.4 exists on the system prior to the installation of Cisco Agent Desktop (CAD), then the "Err: 3, GetNamedSecurityInfo() failed". Unable to grant user permissions to the file or directory "c:\Program Files\Cisco\Desktop\log\bin\hotspot error message could appear during the installation of CAD.

Resolution

To address this problem, perform the following steps:

  1. Remove the JRE from the system through the Add/Remove programs in the control panel.
  2. Remove the partially installed CAD software by performing the following steps:
    • Remove the following directories:

      • C:\Program Files\Cisco
      • C:\Program Files\Spanlink
      • C:\Documents and Settings\All Users\Start Menu\Programs\Cisco
    • Remove the following entries with regedit:
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Desktop Agent
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Desktop Base
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Desktop Supervisor
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{536A
            8CD0-F07E-11D4-849F-001031A6A35}
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3F2E
            EAA1-1F49-11D4-8770-0105AA752A8}
      •     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3E2F
            65E8-7773-11D4-8466-001031C0C0B}
  3. Reboot the system, and attempt the CAD installation again.
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