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Calls from IP phone to PSTN drop intermittently during mid-call. The "Temp Fail" error message appears on the IP phone

Core Issue

This is the topology:

IP PHONE 1                     IP PHONE 2

     |                               |


    CCM SUB --------------CCM PUB |

             CCM CLUSTER

|------------------------------------ | 

PSTN GW 1                         PSTN GW 2

IP phone 1 is registered to the Cisco CallManager publisher and calls to the plain switched telephone network (PSTN). The Cisco CallManager picks up H323 PSTN GW 1 as the primary gateway due to the device pool setting to route the call out from the Cisco CallManager subscriber through the H.323. These calls drop intermittently during mid-call and when the call is dropped, the IP phone displays a Temp Fail error message.

Resolution

The Temp Fail message appears when the phones unregister from the Cisco CallManager server to which they connect.  This can be caused by network issues that prevent the phones to connect to their Cisco CallManager server or maybe the box they register to went down and the phones failed over to the next server. Application Log of the Event Viewer on the Cisco CallManager server the phones are registered to show some related errors.

This is a sample trace captured on this issue:

  • The Cisco CallManager instructed the IP phone to drop the call:  

    03/13/2006 10:13:18.855 CCM|StationD: (0008741) DisplayPromptStatus timeOut=0 Status='#' content='Temporary failure' line=1 CI=17763918 ver=84000006.|<clid::standalonecluster> <nid::192.168.56.2><ct::0><ip::><dev::>

        
  • When the call is dropped, the Cisco CallManager trace shows an SDL link between PUB and SUB as out of service:  

    03/13/2006 10:13:18.730 CCM|MediaExchange(658803) - SdlLinkOOS: Received SdlLinkOOS for nodeID 2. (PartyA nodeID=1, PartyB nodeID=2)/n|<CLID::StandAloneCluster><NID::192.168.56.2><CT::0,0,0,0 .0 > <IP::><DEV::>

        
  • The SDL trace reports SDL link out of service as well.  

    153030980| 06/03/13 10:13:18.684| 001|LnkState | <closing connection> Reason: Read Error-errno:10054, NodeId: 2, AppId: 100, TCPAddr: 192.168.56.3:50930 153030981| 06/03/13 10:13:18.684| 001| LnkState |         <linkoos> NodeId: 2 AppId: 100 [192.168.56.3:8002]    

       

If traces show similar symtoms as previously shown, then:

   

  • Check the network path between the Subscriber and Publisher Cisco CallManager Servers.
  • Check the switch ports on which the Cisco CallManager Server is connected.      

    If you receive errors on switch ports, change the NIC setting on the server. If the NIC port speed is hardcoded to 100/Full, change it to 100/Auto. This can help clean the error, which is mostly caused due to port setting mismatch.

            

When no errors are seen on switchport of the switch, the SDLLINK out-of-service message should no longer be reported, and the call drops so the issue should be resolved.

Problem Type

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

IP phones and other clients  (Client registration, faulty IP phone, etc.)

Call Control

CallManager

Call Connection

Dropped or disconnected calls

CallManager Features

Bad operational behavior, status,information, performance, delay or other CCM failure

IP Phones and Clients

IP phone error messages

Failure Type

Drops out, times out, flaps, toggles, hangs, gets stuck, locks up, loops, temporary pause, stops responding, cuts short, etc.

Error message

Cannot connect to server, disconnect, register, synchronize, communicate, etc.

Frequency and Scope of Symptom

Occurs intermittently

When Problem Occurs

During conversation

End Where Problem is Heard or Device Type Involved

IP phone

Call Topology and Direction

IP network > PSTN/PBX/gateway

IP Phone Errors

Temporary failure

MGCP Features

MGCP gateway

CallManager Versions

CallManager 4.x

CallManager 3.x

Computer Telephony Integration (CTI) Port

Gateway device

CallManager System Features

Device pool

CallManager Distributed Call Processing

CallManager cluster

Version history
Revision #:
1 of 1
Last update:
‎06-17-2009 10:09 PM
Updated by:
 
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