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Cannot find Cisco Unity subscribers when searching in the Public Distribution List (PDL)

Core Issue

This issue occurs in Cisco Unity 4.x when subscribers do not have a recorded name.

Resolution

In order to resolve the issue, complete these steps:

Go to the Unity Admin and search for the missing subscriber.

Go to the subscriber's profile page and verify that the List in phone directory checkbox is checked.

Also in the profile page, verify that this subscriber has a recorded voice.

If there is not a recorded name, the recording tool bar will show 0.0 -- 0.0. If there is not a recorded name, the easiest option is to check Set subscriber for self-enrollment at next login and then record the name.

Refer to the Cisco Unity Troubleshooting Guide for more information.

This document applies to Unity 4.x

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