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Cannot open the Call Detail Records (CDR) Analysis and Reporting page. The event viewer logs show the error message:"The description for Event ID ( 100 ) in Source ( W3SVC ) cannot be found."

Core Issue

This is the syntax of the error received:

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 100
Date: 2006.01.23.
Time: 9:21:02
User: N/A
Computer: SBINDCCM01
The description for Event ID ( 100 ) in Source ( W3SVC ) cannot be found. The local
computer may not have the necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve
this description; see Help and Support for details. The following information is part of
the event: CCMUser; Logon failure: unknown user name or bad password.

As per the event viewer system logs, the Cisco CallManager user cannot login due to a bad password.


The above error mostly seen when a server or computer is trying to access the callmanager using incorrect account or password.

Run the admin utility on the publisher and reset all passwords. For more information, refer to Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster.

Note: Normally the synchronization takes one or two minutes, but to avoid any issues, run this utility after hours as it causes Extension Mobility and other service account features to lose connection.