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Cannot run the Cisco Unity failover wizard. The error message "Failed to configure miscellaneous settings. Method CAvRegistry::GetValue(HKLM\software\Active Voice\Commserver setup\1.0\private 'Shortcuts Path' returned [0x0]" is received

Core Issue

In this case, the failover configuration process stops while configuring miscellaneous options. A message appears that indicates the configuration is completed successfully, but then says to fix the problem, press Configure again.

Resolution

To resolve the issue, perform these steps:

  1. Create two registry keys under HKLM\software\Active Voice\CommServer setup\1.0\private:
    a.  Key "Install Path"
          Value: c:\Commserver
    b.  Key "Shortcuts Path"
          Value: C:\Document and Settings\all users\Start Menu\Programs\Unity

  2. Re-run the failover wizard on both Cisco Unity boxes.

  3. Create a subscriber on a primary server to verify that the subscriber has been distributed to the secondary unity.

For more information on the Unity failover wizard, refer to:

How-to Configure the Cisco Unity Failover Wizard

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