Cisco CallManager Call Detail Records (CDR) data may not be imported to the Publisher if certain services are not running properly.
Ensure that these are enabled or running on the Publisher and Subscriber as appropriate:
If any of these are not in place, the CDR data may not get imported into the Publisher database.
If the CDR insert service reports an unspecified error and does not get started on the Publisher, perform these steps:
For more information, refer to these documents: