This document answers some of the frequently asked questions related to Cisco CME.
Q: Does Cisco Configuration Assistant (CCA) support CME?
A: CCA only supports Cisco Smart Business Communications System (SBCS) platforms which does not include CME. Refer Cisco Configuration Assistant for more information.
Q:Is iDivert key supported in CME?
A: Currently iDivert its supported only for CUCM not for CME. However, as a workaround, you could try using direct transfer to voice mail. This configuration can be done using the E.164 option and for the configuration, refer to the document Transfer a Caller Directly into a Unity Express Mailbox.
Another work around to achieve the iDivert functionality in CME is by using the DND. To forward any incoming call to the call forward destination for each line configured on the phone, for example forward to voice mail, press the DND key.
Note: If the call-forward destination is not set, pressing the DND soft key disables the ringer. Pressing the DND soft key during an incoming call forwards the call to the call-forward no answer destination if Call Forward No Answer is enabled. If Call Forward is not enabled, pressing the DND soft key disables audible ringing and visual alerting, but the call information is visible on the phone display. Refer Configuring Do Not Disturb for more information.
A third work around is this: For CUCME 4.3 or later and CUE 3.0, the Transfer to Voice Mail feature allows a phone user to transfer a caller directly to a voice-mail extension. The user presses the TrnsfVM soft key to place the call on hold, enters the extension number, and then commits the transfer by pressing the TrnsfVM soft key again.
Note: The TrnsfVM soft key is not supported on the Cisco Unified IP Phone 7905, 7912, or 7921, or analog phones connected to the Cisco VG224 or Cisco ATA. These phones support the trnsfvm FAC.
Q: Can I change the order of Directories on CME?
A: Changing the order of Directories is not possible. The first three Call History directories are "hard-coded" in the IP phone.
Q:Why I am getting error "Provider registration failed" while Gigaset phone is registering with CME (8.6)?
A:Define the authenticate mode use the
command in voice register global configuration mode. To return to the default, use the no form of this command.
Add the authenticate realm under voice register global