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Cisco Jabber client - Unable to display Photos
This document describes some of the issues were cisco jabber client fails to display the photos.
Photos were not getting shown in Jabber
You have upgraded your Presence and want to use the Jabber client. you do not use AD for the photo store and would like to link the photos to your Jabber contacts.
The photos were not getting shown in Jabber. You are having a URL for the photos and using Directory Type EDI. To resolve this issue you need to
Update the url in the Jabber config file.
You have upgraded Presence from 8.5 to 8.6.3. User contact photos are not working and you are unable to
search active directory for users who were not already in your contacts list in CUPC.
When looking at the reason code for why the client was not connecting to LDAP you got:
0x8007203bL. Looking up the error, all it says is that there is a local connection error.
So, rewrote the jabber-config file and change the connection username
from the long format of "cn=user, dc=domain, dc=com" to be the e-mail address
firstname.lastname@example.org. This took care of the client not being able to connect to the LDAP
As for the pictures, you just had to change their mapping to be sAMAccountName and that
resolved the issue.
Jabber Client on iPad does not display LDAP contact pictures
To resolve this issue you need to Add the photo attribute on the CUPS Setting.
Jabber for Windows
Jabber for Windows creates some folders under C:\Documents and Settings\<user>\ConfiguraciÃ³n local\Datos de programa\Cisco\Unified Communications\Jabber\CSF and when the Cisco Jabber client retrieves an avatar, the module tries to save it under: C:\Documents and Settings\<user>\ConfiguraciÃƒÂ³n local\Datos de programa\Cisco\Unified Communications\Jabber\CSF\Photos\ and I think it is not able to save nor to retrieve the photo from that folders.
The issue is Cisco Jabber for Windows Photo Retrieval copies pics to Wrong folder and the workaround is
with a BAT script which copies the contents of one folder to another
so that when the Cisco Jabber Windows looks for the pics, it is able to display them.
You are running Cisco Jabber for Windows version 9.0.1 build 8802. The client does not show contact photos.
you would like to pull the contact Photos from the webserver. You have configured the Jabber-config.xml
and the Jabber setting in CUPS but still the contact photos dont show up in the client.
When you were previously running CUPC, the photos were displayed.
For Jabber for Windows click to call is only available in Outlook for the current release.
Jabber for Windows 9.1.0 is unable to show the contact pictures. It works ok with Jabber for iPhone and iPad.
The issue was jabber-config.xml could not be retrieved from CUCM, after reuploading and restarting TFTP it worked fine.
In the Cisco Jabber Client (9.0.1), if we update a user's image in our Active Directory environment,
the change is not replicated to users with the Jabber Client. The users with the CUPC clients get the updated image right away.
Our Jabber clients continue to see only the old image file. The show contact pictures box is enabled in the application.
When Jabber initially pulls photos from AD, regardless of whether it is in the thumbnail or jpegPhoto attribute, the photo is downloaded to