Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to and ask questions about how to design and troubleshoot Cisco Unified Border Element (UBE) for the enterprise with Cisco expert Robin Cai. You can ask questions on how UBE works in different call scenarios, including normal calls, hold/resume, call transfer, call forwarding, as well as best practices.
Robin Cai is a senior customer support engineer in the Cisco Technical Assistance Center in Sydney. His current role includes configuring, troubleshooting and designing Cisco Unified Border Element Enterprise and Service Provider, voice gateways, and Cisco Unified Communications Manager. He has in-depth knowledge of Cisco and industry signaling protocols. He has more than 11 years of experience working in the telecommunication industry. Previously at Cisco he was a senior software test engineer at the China Research & Development Centre in Shanghai. Before joining Cisco, he worked for UTStarcom as a field support engineer and for Huawei Technologies as a software development engineer. Cai holds a bachelor's degree in computer science from Nanjing University of Science & Technology. He also holds CCIE certification (#26037) in Voice and Routing & Switching.
Remember to use the rating system to let Robin know if you have received an adequate response to your technical support question.
Robin might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community discussion forum shortly after the event. This event lasts through December 21, 2012. Visit this support forum often to view responses to your questions and the questions of other Cisco Support Community members.