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Cisco Unity Express Backup on the FTP Backup Server fails and history.log shows the "Unable to connect to the backup server" error message
From Cisco Unity Express prompts, the connection to backup server is established and the backup server can response to ping, but the backup progress remains at 0 bytes. History.log shows this output:
Category: Configuration Backup Server: ftp://x.x.x.x/backup/ Operation: Backup Backupid: 2 Date: Result: Failure Reason: Connection to backup server failed: ftp://x.x.x.x/backup/ : returnvalue:6 Unable to connect to backup server.
It is observed that if the FTP password contains a special character, it does not allow the backup. In order to resolve this issue, remove the special character from the FTP password. Also make sure that there are no routing problems in the network that can affect the FTP backup on Cisco Unity Express.