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Cisco Unity fails to start because Microsoft Exchange is unable to mount the database and the "The database files in this store are corrupted. ID no: c104173b Exchange System Manager." error message appears

Core Issue

When you try to mount the Microsoft Exchange database, this error message displays:

The database files in this store are corrupted.
ID no:
c104173b
Exchange System Manager.

Resolution

Execute eseutil in order to try to repair the database with the steps mentioned in the Repairing Exchange databases with ESEUTIL.

This issue occurs due to old transaction logs in the folder. In order to resolve this issue, remove the transaction logs and mount the message store again and restart the Exchange services.

Refer to The Cisco Unity Service does not start up and shows different errors related to Unity services and DOH, after the Partner Exchange Server is rebooted for relevant information.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 04:43 PM
Updated by: