Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Cisco VG204/202 & Hylafax Server

I recently just completed installing several Cisco VG204 & VG202 gateways at my office.  We use a mix of real fax machines and a Linux server running Hylafax.  The Hylafax server is used only for receiving faxes.  No users use the Hylafax server to send faxes because we have real physical fax machines located strategically throughout the office.

When sending/receiving faxes to the physical fax machines, the faxes are received just fine.  However, when faxes are received to numbers associated with the Hylafax server, we run into an issue.  Some, if not all received fax pages end up being “cut off”.  That is, there is random garbage near the end of a fax page which is unreadable.  Random blocks & lines at the end of the page.  However, everything above that garbage is readable & faxed fine.

Prior to migrating to the VG gateways, all received Hylafax faxes were normal.  I’m thinking it has to do with the way my faxes are set up on the Voice Gateway.  Below is my relevant config on the VG202 (the config is identical across all the VGs).  Any ideas?  I’m using SCCP for all my phones because I was told it was the easiest & recommended way to set up the VoIP & fax network.

version 12.4

!

stcapp ccm-group 100

stcapp

!

stcapp feature access-code

!

voice service voip

modem passthrough nse codec g711ulaw

!

voice-card 0

!

interface FastEthernet0/0

ip address 172.21.xxx.xxx 255.255.255.0

duplex auto

speed auto

!

interface FastEthernet0/1

no ip address

shutdown

duplex auto

speed auto

!

ip forward-protocol nd

ip route 0.0.0.0 0.0.0.0 172.21.xxx.xxx

!

voice-port 0/0

timeouts initial 60

timeouts interdigit 60

timeouts call-disconnect 3

timeouts ringing infinity

!

voice-port 0/1

timeouts initial 60

timeouts interdigit 60

timeouts call-disconnect 3

timeouts ringing infinity

!

ccm-manager fax protocol cisco

ccm-manager sccp local FastEthernet0/0

!

mgcp fax t38 ecm

mgcp behavior g729-variants static-pt

!

sccp local FastEthernet0/0

sccp ccm 172.21.xxx.xxx identifier 1 priority 1 version 7.0

sccp

!

sccp ccm group 100

associate ccm 1 priority 1

!

dial-peer voice 1000 pots

service stcapp

port 0/0

!

dial-peer voice 1001 pots

service stcapp

port 0/1

Comments
Cisco Employee

Thank you for your posting and interest in the Cisco Support Community.  For best practices on posting documents in this community you can refer to

https://supportforums.cisco.com/docs/DOC-6022#Can_I_use_documents_to_post_technical_questions

For technical questions related to a Cisco Product or Technology, we encourage you to post on the Network Professionals Forum (NetPro).

2366
Views
0
Helpful
1
Comments