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Client preferences do not save in Attendant Console

 

 

 

Introduction

 

This document describes the steps when operator configures preferences on their local machine, however when the PC is rebooted these settings are not retained.

 

 

Troubleshooting Steps

 

To resolve this issue, follow the steps below to grant full access to the Arc Connect registry key(s)

 

Step 1

 

On the client machine (i.e. the Attendant  Console client PC), log in to the machine as Local Administrator

 

Step 2

 

Ensure that all Cisco applications are closed.

 

Step 3

 

Select Start>Run, and type in Regedit in the Run Box

 

regedit.JPG

 

Step 4

 

The Windows Registry Editor will now open.

 

Step 5

 

Browse to HKLM>Software>Arc Solutions.

 

Step 6

 

Right-click on the Arc Solutions registry key, and select Permissions.

 

Step 7

 

The following window will now open:

 

 

permiss.JPG

 

Step 8

 

This window allows you to amend the security settings for the Arc Solutions registry key. In order for the Arc Applications to function correctly, all users need to have Full Control of this registry key.

 

Step 9

 

Press Add

 

Step 10

 

Under the Enter the object name to select box, type <DOMAIN NAME>\Everyone.

 

users.JPG

 

 

Step 11

 

The Domain name should be the domain that a standard Desktop user logs in to.

 

Step 12

 

Press OK to add Everyone to the security page. You will now see Everyone listed within the window.

 

Step 13

 

Select the Everyone account, and then select Allow Full Control from the permissions section, to grant full access to this registry key

 

domain.JPG

 

 

Step 14

 

Click on Advanced and then select Replace all existing inheritable permissions on all descendants with in heritable permissions from this object.

 

Step 15

 

Now press Apply, then OK.

 

Step 16

 

The access rights have now been granted.

 

It is now possible to log the PC in as a standard desktop user - the security rights will now allow access to the relevant Registry keys, and the Cisco Unified Attendant Console applications will now save settings

 

Related Links

Troubleshooting Attendant Console error messages

https://supportforums.cisco.com/docs/DOC-17179

Version history
Revision #:
2 of 2
Last update:
‎08-28-2017 12:10 AM
Updated by:
 
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