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Collecting CUCM logs from CLI of the Server during HIGH CPU for Cisco TAC

During High CPU conditions RTMT will not be able to Pull the logs from CUCM and can result in Crash of services , In those scenarios you can collect logs from the CLI of the Server.

You need following

TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download )

Putty client

Below is an example of collecting Performance logs from CLI of the Server having High CPU

admin:file get activelog cm/log/ris/csv

Please wait while the system is gathering files info ...done.

Sub-directories were not traversed.

Number of files affected: 50

Total size in Bytes: 177355139

Total size in Kbytes: 173198.38

Would you like to proceed [y/n]? y

SFTP server IP: 192.168.254.35

SFTP server port [22]:

User ID: cisco

Password: *****

Download directory: /

.......................................................................................

.......................................................................................

.............................................................................

Transfer completed.

Below are some of the important logs you need to collect during High CPU

Cisco Tomcat logs (Prefix ‘file get’  for the below commands )

   activelog tomcat/logs/catalina*.*

    activelog tomcat/logs/host-manager.*

    activelog tomcat/logs/admin.*

    activelog tomcat/logs/diagnostic-memory.*

    activelog tomcat/logs/diagnostic-info.*

    activelog tomcat/logs/localhost_access*.txt

    activelog tomcat/logs/manager.*

    activelog tomcat/logs/diagnostic-threads.*   

    activelog tomcat/logs/*.hprof

    activelog tomcat/logs/localhost*.log

Cisco RIS Data Collector PerfMonLog

    activelog cm/log/ris/csv/PerfMon.csv

Cisco CallManager

    activelog cm/trace/ccm/sdl/SDL.*

    activelog cm/trace/ccm/calllogs/calllogs_.txt

    activelog cm/trace/ccm/sdi/ccm.txt

Event Viewer-Application Log

    activelog syslog/CiscoSyslog*

    activelog syslog/AlternateSyslog*

Event Viewer-System Log

    activelog syslog/messages*

List of all the logs you can collect

Cisco CallManager Cisco IP Phone Services

    activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service

    activelog tomcat/logs/webdialer/log4j/webdialer.log

    activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

    activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco CTL Provider

    activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco Change Credential Application

    activelog tomcat/logs/changecredential/log4j/changepin.log

Cisco Extension Mobility Application

    activelog tomcat/logs/em/log4j/emapp.log

Cisco CallManager SNMP Service

    activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco Bulk Provisioning Service

    activelog cm/trace/bps/log4j/bps.log

Cisco Certificate Authority Proxy Function

    activelog cm/trace/capf/sdi/capf.txt

Cisco CAR Web Service

    activelog tomcat/logs/car/log4j/car.log

SOAP - Diagnostic Portal Database Service

    activelog tomcat/logs/dp/log4j/dp.log

Cisco CDR Repository Manager

    activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco CDR files on CM server

    activelog cm/cdr/

Cisco Extended Functions

    activelog cm/trace/cef/sdi/cef.txt

Cisco IP Voice Media Streaming App

    activelog cm/trace/cms/sdi/cms.txt

Cisco Unified Mobile Voice Access Service

    activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco Extended Functions Report

    activelog cm/log/cef/xml/qrt.xml

Cisco CDR files on Publisher Processed

    activelog cm/cdr_repository/processed/

Cisco Messaging Interface

    activelog cm/trace/cmi/sdl

    activelog cm/trace/cmi/sdi/csumi.txt

Cisco Tftp

    activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CDR Agent

    activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service

    activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco License Manager

    activelog cm/trace/licensing/log4j/licensing*.log

    activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

    activelog cm/trace/licensing/log4j/licenseclient*.log

    activelog tomcat/logs/licensing/log4j/licenseloader*.log

Cisco IP Manager Assistant

    activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

    activelog tomcat/logs/ipma/log4j/service.log

    activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

    activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco Trust Verification Service

    activelog cm/trace/tvs/sdi/tvs.txt

Cisco TAPS Service

    activelog cm/trace/taps/log4j/taps.log

    activelog cm/log/taps/Taps

Cisco CAR Scheduler

    activelog cm/trace/carsch/log4j/carsch.log

Cisco CTIManager

    activelog cm/trace/cti/sdl/SDL.txt

    activelog cm/trace/cti/sdi/cti.txt

Cisco Dialed Number Analyzer

    activelog tomcat/logs/dna/Results

    activelog tomcat/logs/dna/log4j/dna.log

Cisco Extension Mobility

    activelog tomcat/logs/em/log4j/emservice.log

Cisco CallManager

    activelog cm/trace/ccm/sdl/SDL.*

    activelog cm/trace/ccm/calllogs/calllogs_.txt

    activelog cm/trace/ccm/sdi/ccm.txt

Cisco Dialed Number Analyzer Server

Cisco CAR DB

Cisco CCMUser Web Service

    activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Cisco SOAP Web Service

    activelog tomcat/logs/soap/csv/*.csv

    activelog tomcat/logs/soap/log4j/soap.log

Cisco Role-based Security

    activelog tomcat/logs/rbs/log4j/rbsaccess.log

Cisco RIS Data Collector

    activelog cm/trace/ris/sdi/ris.txt

UDS - User Data Services

    activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

Cisco Syslog Agent

    activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco Serviceability Reporter ServiceReport

    activelog cm/report/rtmtreporter/ServiceRep/

Cisco AMC Service ServiceLog

    activelog cm/log/amc/ServiceLog/

Cisco AMC Service PPRLog

    activelog cm/log/amc/PPRLog/

Cisco DRF Local

    activelog platform/drf/trace/drfLA.log

Cisco Corefile Recovery Tool

    activelog cm/trace/cfrt/cfrt.txt

Cisco Unified OS Admin Web Service

    activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco UXL Web Service

    activelog tomcat/logs/uxl/log4j/UXL.log

Cisco Serviceability Reporter ServerReport

    activelog cm/report/rtmtreporter/ServerRep/

Cisco Log Partition Monitoring Tool

    activelog cm/trace/lpm/sdi/lpm.txt

Cisco DRF Master

    activelog platform/drf/trace/drfMA.log

    activelog platform/drf/log/*

Cisco CCMRealm Web Service

    activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco CCMService Web Service

    activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Unified OS Platform API

    activelog tomcat/logs/platform-api/log4j/platform-api.log

Cisco GRT Communication Web Service

    activelog tomcat/logs/grt/log4j/grt.log

Cisco Database Library Trace

    activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

    activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco Database Installation Service

    activelog cm/trace/dbl/sdi/*.sql.log

    activelog cm/trace/dbl/sdi/installdb*.log

    activelog cm/trace/dbl/sdi/installdb*.log.err

    activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco AMC Service AlertLog

    activelog cm/log/amc/AlertLog/

Cisco AMC Service CallLog

    activelog cm/log/amc/CallLog/

Cisco CCM NCS Web Library

    activelog tomcat/logs/ncs/log4j/ncs.log

Cisco Serviceability Reporter DeviceReport

    activelog cm/report/rtmtreporter/DeviceRep/

Cisco Informix Database Service

    activelog cm/log/informix/shmem*

    activelog cm/log/informix/*.log

    activelog cm/log/informix/*.gz

    activelog cm/log/informix/af*

Cisco WebDialerRedirector Web Service

    activelog tomcat/logs/redirector/log4j/redirector.log

Cisco DirSync

    activelog cm/trace/dirsync/log4j/dirsync.log

Cisco Database Notification Service

    activelog cm/trace/dbl/sdi/dbnotify*

Cisco AMC Service DeviceLog

    activelog cm/log/amc/DeviceLog/

Cisco Stored Procedure Trace

    activelog cm/trace/dbl/sdi/spltrace*

Cisco Audit Event Service

    activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Database Replicator Trace

    activelog cm/trace/dbl/sdi/replication_scripts_output.log

    activelog cm/trace/dbl/sdi/startrpc.log

    activelog cm/trace/dbl/dbl_repl*.log

    activelog cm/trace/dbl/sdi/dblrpc.*

Cisco Serviceability Reporter

    activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Database Layer Monitor

    activelog cm/trace/dbl/sdi/dbmon.txt

    activelog cm/trace/dbl/sdi/.csv

Cisco AXL Web Service

    activelog tomcat/logs/axl/log4j/axl.log

Cisco Audio Translator App

    activelog cm/trace/cms/sdi/at.txt

Cisco Unified Reporting Web Service

    activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco Abort Transaction Spooling

    activelog cm/log/informix/ats/*.*

Cisco Database Cli Output

    activelog cm/trace/dbl/*.tar

    activelog cm/trace/dbl/*.csv

    activelog cm/trace/dbl/*.out

Cisco Common User Interface

    activelog tomcat/logs/cui/log4j/cui.log

Cisco RisBean Library

    activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Serviceability Reporter PPRReport

    activelog cm/report/rtmtreporter/PerformanceRep/

Cisco CCMAdmin Web Service

    activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco CDP

    activelog cm/trace/cdp/sdi/cdpd.txt

Cisco RIS Data Collector PerfMonLog

    activelog cm/log/ris/csv/PerfMon.csv

Cisco AMC Service

    activelog cm/trace/amc/log4j/amc.log

Cisco Row Information Spooling

    activelog cm/log/informix/ris/*.*

Cisco Serviceability Reporter CallActivitiesReport

    activelog cm/report/rtmtreporter/CallActivitiesRep/

Cisco Tomcat Stats Servlet

    activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco Trace Collection Service

    activelog cm/trace/tct/log4j/tct.log

Cisco CCM DBL Web Library

    activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter AlertReport

    activelog cm/report/rtmtreporter/AlertRep/

Cisco CCM PD Web Service

    activelog tomcat/logs/pd/log4j/pd.log

Cisco CDP Agent

    activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt

Cisco SOAPMessage Service

    activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco AMC Service ServerLog

    activelog cm/log/amc/ServerLog/

Cisco Log4jinit Servlet

    activelog tomcat/logs/log4jinit/log4j/log4jinit.log

A Cisco DB

A Cisco DB Replicator

SNMP Master Agent

    activelog platform/snmp/snmpdm/*.*

MIB2 Agent

    activelog platform/snmp/mib2agt/*.*

Host Resources Agent

    activelog platform/snmp/hostagt/*.*

System Application Agent

    activelog platform/snmp/sappagt/*.*

Cisco Certificate Expiry Monitor

Cisco Certificate Change Notification

Cisco Tomcat

    activelog tomcat/logs/catalina*.*

    activelog tomcat/logs/host-manager.*

    activelog tomcat/logs/admin.*

    activelog tomcat/logs/diagnostic-memory.*

    activelog tomcat/logs/diagnostic-info.*

    activelog tomcat/logs/localhost_access*.txt

    activelog tomcat/logs/manager.*

    activelog tomcat/logs/diagnostic-threads.*

    activelog tomcat/logs/*.hprof

    activelog tomcat/logs/localhost*.log

Prog Logs

    activelog cm/trace/ccm/Proglogs/*.*

    activelog cm/trace/cti/Proglogs/*.*

Service Manager

    activelog platform/log/servm*.log

Event Viewer-Application Log

    activelog syslog/CiscoSyslog*

    activelog syslog/AlternateSyslog*

Event Viewer-System Log

    activelog syslog/messages*

Boot Logs

    activelog syslog/boot.*

Install and Upgrade Logs

    install *.log

Security Logs

    activelog syslog/secure.*

Cisco Security Agent

    activelog syslog/securitylog*.*

    activelog syslog/csalog*.*

Cisco Tomcat Security Logs

    activelog tomcat/logs/security/log4j/security*.*

IPT Platform GUI Logs

    activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT Platform CertMgr Logs

    activelog platform/log/certMgmt*.log

IPT Platform IPSecMgmt Logs

    activelog platform/log/ipsecMgmt*.log

IPT Platform Cluster Manager Logs

    activelog platform/log/clustermgr*

IPT Platform CLI Logs

    activelog platform/log/cli*.log

    activelog platform/log/dbl*.log

IPT Platform CLI Created Reports

    activelog platform/log/SystemReport-*.tgz

    activelog platform/log/platformConfig-*.tar

    activelog syslog/csa-diagnostics.tar.gz

Packet Capture Logs

    activelog platform/cli/*.cap

IPT Platform RemoteSupport Logs

    activelog platform/log/getflag*

    activelog platform/log/create*

    activelog platform/log/remote*

    activelog platform/log/display*

    activelog platform/log/decoder*

IPT Platform Cert Monitor Logs

    activelog platform/log/certm*.log

Install File Signing

    activelog platform/log/authenticate*.*

CMA Healthd

Spooler Logs

    activelog syslog/spooler.*

Mgetty Logs

    activelog mgetty/mgetty*.*

Mail Logs

    activelog syslog/maillog.*

Cron Logs

    activelog syslog/cron.*

SAR Logs

    activelog sa/sar*

NTP Logs

    activelog syslog/sd_ntp.*

    activelog syslog/ntp_one_shot.*

    activelog syslog/ntp_stop.*

    activelog syslog/ntpd.*

    activelog syslog/ntp_start.*

    activelog syslog/ntp_validate_servers.*

Cisco Audit Logs

    activelog audit/informixauditlogs/*.*

    activelog audit/AuditApp/*.*

    activelog audit/vos/*.*

Netdump Logs

    activelog crash/magic/*.*

Admin Sftp Backup

    /common/adminsftp/backup/*.*

   note: only accessible with 'utils disaster_recovery' commands

Admin Sftp License

    /common/adminsftp/license/*.*

   note: only accessible with 'utils disaster_recovery' commands

Admin Sftp Restore

    /common/adminsftp/restore/*.*

   note: only accessible with 'utils disaster_recovery' commands

Admin Sftp Upgrade

    /common/adminsftp/upgrade/*.*

   note: only accessible with 'utils disaster_recovery' commands

TLC Temp Logs

    /common/adminsftp/log/*.*

   note: only accessible with 'utils disaster_recovery' commands

Collecting CUCM logs from CLI of the Server during HIGH CPU for Cisco TAC

During High CPU conditions RTMT will not be able to Pull the logs from CUCM and can result in Crash of services or for some other reason you are not able to login to RTMT, you can collect logs from the CLI of the Server.

You need following

TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download )

Putty client

Below is an example of collecting Performance logs from CLI of the Server having High CPU

admin:file get activelog cm/log/ris/csv

Please wait while the system is gathering files info ...done.

Sub-directories were not traversed.

Number of files affected: 50

Total size in Bytes: 177355139

Total size in Kbytes: 173198.38

Would you like to proceed [y/n]? y

SFTP server IP: 192.168.254.35

SFTP server port [22]:

User ID: cisco

Password: *****

Download directory: /

.......................................................................................

.......................................................................................

.............................................................................

Transfer completed.

Below are some of the important logs you need to collect during High CPU

Cisco Tomcat logs (Prefix ‘file get’  for the below commands )

   activelog tomcat/logs/catalina*.*

    activelog tomcat/logs/host-manager.*

    activelog tomcat/logs/admin.*

    activelog tomcat/logs/diagnostic-memory.*

    activelog tomcat/logs/diagnostic-info.*

    activelog tomcat/logs/localhost_access*.txt

    activelog tomcat/logs/manager.*

    activelog tomcat/logs/diagnostic-threads.*   

    activelog tomcat/logs/*.hprof

    activelog tomcat/logs/localhost*.log

Cisco RIS Data Collector PerfMonLog

    activelog cm/log/ris/csv/PerfMon.csv

Cisco CallManager

    activelog cm/trace/ccm/sdl/SDL.*

    activelog cm/trace/ccm/calllogs/calllogs_.txt

    activelog cm/trace/ccm/sdi/ccm.txt

Event Viewer-Application Log

    activelog syslog/CiscoSyslog*

    activelog syslog/AlternateSyslog*

Event Viewer-System Log

    activelog syslog/messages*

List of all the logs you can collect

Cisco CallManager Cisco IP Phone Services

    activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service

    activelog tomcat/logs/webdialer/log4j/webdialer.log

    activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

    activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco CTL Provider

    activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco Change Credential Application

    activelog tomcat/logs/changecredential/log4j/changepin.log

Cisco Extension Mobility Application

    activelog tomcat/logs/em/log4j/emapp.log

Cisco CallManager SNMP Service

    activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco Bulk Provisioning Service

    activelog cm/trace/bps/log4j/bps.log

Cisco Certificate Authority Proxy Function

    activelog cm/trace/capf/sdi/capf.txt

Cisco CAR Web Service

    activelog tomcat/logs/car/log4j/car.log

SOAP - Diagnostic Portal Database Service

    activelog tomcat/logs/dp/log4j/dp.log

Cisco CDR Repository Manager

    activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco CDR files on CM server

    activelog cm/cdr/

Cisco Extended Functions

    activelog cm/trace/cef/sdi/cef.txt

Cisco IP Voice Media Streaming App

    activelog cm/trace/cms/sdi/cms.txt

Cisco Unified Mobile Voice Access Service

    activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco Extended Functions Report

    activelog cm/log/cef/xml/qrt.xml

Cisco CDR files on Publisher Processed

    activelog cm/cdr_repository/processed/

Cisco Messaging Interface

    activelog cm/trace/cmi/sdl

    activelog cm/trace/cmi/sdi/csumi.txt

Cisco Tftp

    activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CDR Agent

    activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service

    activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco License Manager

    activelog cm/trace/licensing/log4j/licensing*.log

    activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

    activelog cm/trace/licensing/log4j/licenseclient*.log

    activelog tomcat/logs/licensing/log4j/licenseloader*.log

Cisco IP Manager Assistant

    activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

    activelog tomcat/logs/ipma/log4j/service.log

    activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

    activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco Trust Verification Service

    activelog cm/trace/tvs/sdi/tvs.txt

Cisco TAPS Service

    activelog cm/trace/taps/log4j/taps.log

    activelog cm/log/taps/Taps

Cisco CAR Scheduler

    activelog cm/trace/carsch/log4j/carsch.log

Cisco CTIManager

    activelog cm/trace/cti/sdl/SDL.txt

    activelog cm/trace/cti/sdi/cti.txt

Cisco Dialed Number Analyzer

    activelog tomcat/logs/dna/Results

    activelog tomcat/logs/dna/log4j/dna.log

Cisco Extension Mobility

    activelog tomcat/logs/em/log4j/emservice.log

Cisco CallManager

    activelog cm/trace/ccm/sdl/SDL.*

    activelog cm/trace/ccm/calllogs/calllogs_.txt

    activelog cm/trace/ccm/sdi/ccm.txt

Cisco Dialed Number Analyzer Server

Cisco CAR DB

Cisco CCMUser Web Service

    activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Cisco SOAP Web Service

    activelog tomcat/logs/soap/csv/*.csv

    activelog tomcat/logs/soap/log4j/soap.log

Cisco Role-based Security

    activelog tomcat/logs/rbs/log4j/rbsaccess.log

Cisco RIS Data Collector

    activelog cm/trace/ris/sdi/ris.txt

UDS - User Data Services

    activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

Cisco Syslog Agent

    activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco Serviceability Reporter ServiceReport

    activelog cm/report/rtmtreporter/ServiceRep/

Cisco AMC Service ServiceLog

    activelog cm/log/amc/ServiceLog/

Cisco AMC Service PPRLog

    activelog cm/log/amc/PPRLog/

Cisco DRF Local

    activelog platform/drf/trace/drfLA.log

Cisco Corefile Recovery Tool

    activelog cm/trace/cfrt/cfrt.txt

Cisco Unified OS Admin Web Service

    activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco UXL Web Service

    activelog tomcat/logs/uxl/log4j/UXL.log

Cisco Serviceability Reporter ServerReport

    activelog cm/report/rtmtreporter/ServerRep/

Cisco Log Partition Monitoring Tool

    activelog cm/trace/lpm/sdi/lpm.txt

Cisco DRF Master

    activelog platform/drf/trace/drfMA.log

    activelog platform/drf/log/*

Cisco CCMRealm Web Service

    activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco CCMService Web Service

    activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Unified OS Platform API

    activelog tomcat/logs/platform-api/log4j/platform-api.log

Cisco GRT Communication Web Service

    activelog tomcat/logs/grt/log4j/grt.log

Cisco Database Library Trace

    activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

    activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco Database Installation Service

    activelog cm/trace/dbl/sdi/*.sql.log

    activelog cm/trace/dbl/sdi/installdb*.log

    activelog cm/trace/dbl/sdi/installdb*.log.err

    activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco AMC Service AlertLog

    activelog cm/log/amc/AlertLog/

Cisco AMC Service CallLog

    activelog cm/log/amc/CallLog/

Cisco CCM NCS Web Library

    activelog tomcat/logs/ncs/log4j/ncs.log

Cisco Serviceability Reporter DeviceReport

    activelog cm/report/rtmtreporter/DeviceRep/

Cisco Informix Database Service

    activelog cm/log/informix/shmem*

    activelog cm/log/informix/*.log

    activelog cm/log/informix/*.gz

    activelog cm/log/informix/af*

Cisco WebDialerRedirector Web Service

    activelog tomcat/logs/redirector/log4j/redirector.log

Cisco DirSync

    activelog cm/trace/dirsync/log4j/dirsync.log

Cisco Database Notification Service

    activelog cm/trace/dbl/sdi/dbnotify*

Cisco AMC Service DeviceLog

    activelog cm/log/amc/DeviceLog/

Cisco Stored Procedure Trace

    activelog cm/trace/dbl/sdi/spltrace*

Cisco Audit Event Service

    activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Database Replicator Trace

    activelog cm/trace/dbl/sdi/replication_scripts_output.log

    activelog cm/trace/dbl/sdi/startrpc.log

    activelog cm/trace/dbl/dbl_repl*.log

    activelog cm/trace/dbl/sdi/dblrpc.*

Cisco Serviceability Reporter

    activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Database Layer Monitor

    activelog cm/trace/dbl/sdi/dbmon.txt

    activelog cm/trace/dbl/sdi/.csv

Cisco AXL Web Service

    activelog tomcat/logs/axl/log4j/axl.log

Cisco Audio Translator App

    activelog cm/trace/cms/sdi/at.txt

Cisco Unified Reporting Web Service

    activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco Abort Transaction Spooling

    activelog cm/log/informix/ats/*.*

Cisco Database Cli Output

    activelog cm/trace/dbl/*.tar

    activelog cm/trace/dbl/*.csv

    activelog cm/trace/dbl/*.out

Cisco Common User Interface

    activelog tomcat/logs/cui/log4j/cui.log

Cisco RisBean Library

    activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Serviceability Reporter PPRReport

    activelog cm/report/rtmtreporter/PerformanceRep/

Cisco CCMAdmin Web Service

    activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco CDP

    activelog cm/trace/cdp/sdi/cdpd.txt

Cisco RIS Data Collector PerfMonLog

    activelog cm/log/ris/csv/PerfMon.csv

Cisco AMC Service

    activelog cm/trace/amc/log4j/amc.log

Cisco Row Information Spooling

    activelog cm/log/informix/ris/*.*

Cisco Serviceability Reporter CallActivitiesReport

    activelog cm/report/rtmtreporter/CallActivitiesRep/

Cisco Tomcat Stats Servlet

    activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco Trace Collection Service

    activelog cm/trace/tct/log4j/tct.log

Cisco CCM DBL Web Library

    activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter AlertReport

    activelog cm/report/rtmtreporter/AlertRep/

Cisco CCM PD Web Service

    activelog tomcat/logs/pd/log4j/pd.log

Cisco CDP Agent

    activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt

Cisco SOAPMessage Service

    activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco AMC Service ServerLog

    activelog cm/log/amc/ServerLog/

Cisco Log4jinit Servlet

    activelog tomcat/logs/log4jinit/log4j/log4jinit.log

A Cisco DB

A Cisco DB Replicator

SNMP Master Agent

    activelog platform/snmp/snmpdm/*.*

MIB2 Agent

    activelog platform/snmp/mib2agt/*.*

Host Resources Agent

    activelog platform/snmp/hostagt/*.*

System Application Agent

    activelog platform/snmp/sappagt/*.*

Cisco Certificate Expiry Monitor

Cisco Certificate Change Notification

Cisco Tomcat

    activelog tomcat/logs/catalina*.*

    activelog tomcat/logs/host-manager.*

    activelog tomcat/logs/admin.*

    activelog tomcat/logs/diagnostic-memory.*

    activelog tomcat/logs/diagnostic-info.*

    activelog tomcat/logs/localhost_access*.txt

    activelog tomcat/logs/manager.*

    activelog tomcat/logs/diagnostic-threads.*

    activelog tomcat/logs/*.hprof

    activelog tomcat/logs/localhost*.log

Prog Logs

    activelog cm/trace/ccm/Proglogs/*.*

    activelog cm/trace/cti/Proglogs/*.*

Service Manager

    activelog platform/log/servm*.log

Event Viewer-Application Log

    activelog syslog/CiscoSyslog*

    activelog syslog/AlternateSyslog*

Event Viewer-System Log

    activelog syslog/messages*

Boot Logs

    activelog syslog/boot.*

Install and Upgrade Logs

    install *.log

Security Logs

    activelog syslog/secure.*

Cisco Security Agent

    activelog syslog/securitylog*.*

    activelog syslog/csalog*.*

Cisco Tomcat Security Logs

    activelog tomcat/logs/security/log4j/security*.*

IPT Platform GUI Logs

    activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT Platform CertMgr Logs

    activelog platform/log/certMgmt*.log

IPT Platform IPSecMgmt Logs

    activelog platform/log/ipsecMgmt*.log

IPT Platform Cluster Manager Logs

    activelog platform/log/clustermgr*

IPT Platform CLI Logs

    activelog platform/log/cli*.log

    activelog platform/log/dbl*.log

IPT Platform CLI Created Reports

    activelog platform/log/SystemReport-*.tgz

    activelog platform/log/platformConfig-*.tar

    activelog syslog/csa-diagnostics.tar.gz

Packet Capture Logs

    activelog platform/cli/*.cap

IPT Platform RemoteSupport Logs

    activelog platform/log/getflag*

    activelog platform/log/create*

    activelog platform/log/remote*

    activelog platform/log/display*

    activelog platform/log/decoder*

IPT Platform Cert Monitor Logs

    activelog platform/log/certm*.log

Install File Signing

    activelog platform/log/authenticate*.*

CMA Healthd

Spooler Logs

    activelog syslog/spooler.*

Mgetty Logs

    activelog mgetty/mgetty*.*

Mail Logs

    activelog syslog/maillog.*

Cron Logs

    activelog syslog/cron.*

SAR Logs

    activelog sa/sar*

NTP Logs

    activelog syslog/sd_ntp.*

    activelog syslog/ntp_one_shot.*

    activelog syslog/ntp_stop.*

    activelog syslog/ntpd.*

    activelog syslog/ntp_start.*

    activelog syslog/ntp_validate_servers.*

Cisco Audit Logs

    activelog audit/informixauditlogs/*.*

    activelog audit/AuditApp/*.*

    activelog audit/vos/*.*

Netdump Logs

    activelog crash/magic/*.*

Admin Sftp Backup

    /common/adminsftp/backup/*.*

   note: only accessible with 'utils disaster_recovery' commands

Admin Sftp License

    /common/adminsftp/license/*.*

   note: only accessible with 'utils disaster_recovery' commands

Admin Sftp Restore

    /common/adminsftp/restore/*.*

   note: only accessible with 'utils disaster_recovery' commands

Admin Sftp Upgrade

    /common/adminsftp/upgrade/*.*

   note: only accessible with 'utils disaster_recovery' commands

TLC Temp Logs

    /common/adminsftp/log/*.*

   note: only accessible with 'utils disaster_recovery' commands

Cisco ControlCenter CLI

    activelog cm/trace/ccmservice/log4j/ccmservice.log

Cisco ControlCenter CLI

    activelog cm/trace/ccmservice/log4j/ccmservice.log

Comments
Purple

Excellent/Consolidated DOC covering all commands for collecting logs from CLI.

regds,

aman

Community Member

Hi,

is create remote user (TAC USER/TOKEN) required for transfering file fromCUCM  CLI to sftp server(winscp) ?

Dev

Community Member

Hi,

is create remote user (TAC USER/TOKEN) required for transfering file fromCUCM  CLI to sftp server(winscp) ?

Dev

VIP Gold

Hi Dev,

No. Thats not needed. You can login with your CUCM OS admin credentials to collect these logs from CLI. TAC remote account is not needed.

HTH

Rajan

Please rate all useful posts

Community Member

Hello,

I noticed the logs files are in gzo and gz format.

What is the best tool to view those files for analysis?

tx,

Kapil

VIP Gold

You can use notepad++ or Jedit to view these files.

HTH

Rajan

Community Member

Congratulations Hem Brahmi ! I used it in my server successfully.

I wanted to say if you want to get all files of Cisco Tomcat, you only need to add * on the command (admin: file get activelog tomcat/logs/*).

admin:file get activelog tomcat/logs/*
Please wait while the system is gathering files info ...done.
Sub-directories were not traversed.
Number of files affected: 30
Total size in Bytes: 54906386
Total size in Kbytes: 53619.516
Would you like to proceed [y/n]? y
SFTP server IP: X.X.X.X
SFTP server port [22]:
User ID: cquiroz
Password: ********

Download directory: /var/ftp/pub/VCM

..............................
Transfer completed.

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