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Collecting UCCX logs from CLI

These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.

 

If you want to download them you have to prefix "file get " and you can add one of the options (reltime, abstime, match, recurs, compress)

eg. file get activelog /desktop/logs/* reltime minutes 5

 

 

 Cisco Finesse                                                 

 

  activelog /desktop/logs/*        
        
Cisco Identity Service                                         

  activelog /ids/log/*

Cisco Unified CCX Administration                            

  activelog /uccx/log/MADM/*

Cisco Unified CCX BootStrap Process                            

  activelog /uccx/log/MBSP/*

Cisco Unified CCX CLI                                        

  activelog /uccx/log/MCLI/*

Cisco Unified CCX ClusterView Daemon                        

  activelog /uccx/log/MCVD/*

Cisco Unified CCX DB Perfmon Counter Service                

  activelog /uccx/log/perfmon/*

Cisco Unified CCX DRF                                         

  activelog /platform/drf/log/*

Cisco Unified CCX Database                                     

  activelog /uccx/log/db/*

Cisco Unified CCX Engine                                     

  activelog /uccx/log/MIVR/*

Cisco Unified CCX JTAPI Client                                

  activelog /uccx/log/JTAPI

Cisco Unified CCX Jtapi Client Update Utility                

  activelog /uccx/log/JtapiClientUpdate/*

Cisco Unified CCX Notification Service                        

  activelog /desktop/logs/openfire/*

Cisco Unified CCX SNMP Java Adapter                            

  activelog /uccx/log/out_jsadkagt*.log

Cisco Unified CCX Socket.IO                                    

  activelog /uccx/log/socketioserver/*

Cisco Unified CCX Voice Subagent                            

  activelog /uccx/log/SNMP/*  
  activelog /uccx/log/SNMP/out_uccxagt*.log

Cisco Unified IP Hostname change                            

  activelog /syslog/uccx_*.log

Cisco Unified Intelligence Center Reporting Service            

  activelog /cuic/logs/cuic/*      
  activelog /cuic/logs/cuicsrvr/*

Cisco Unified Intelligence Center Serviceability Service    

  activelog /cuic/logs/jmx/*

 

Cisco Desktop Administrator                                  

 

  activelog /uccx/log/desktop/WebAdminLib*


Cisco Desktop BARS                                            

 

  activelog /uccx/log/desktop/bars*


Cisco Desktop Browser and IP Phone Agent Service            

 

  activelog /uccx/log/desktop/IPPASvr*


Cisco Desktop Call/Chat Service                                

 

  activelog /uccx/log/desktop/FCCServer*


Cisco Desktop Client Configuration and Upload Process        

 

  activelog /uccx/log/desktop/InstallUploadServlet*


Cisco Desktop Enterprise Service                            

 

  activelog /uccx/log/desktop/CTIStorageServer*


Cisco Desktop IP Phone Agent Client                          

 

   activelog /tomcat/logs/desktop/IPPAClient*


Cisco Desktop LDAP Monitor Service                            

 

  activelog /uccx/log/desktop/Ldap*


Cisco Desktop LDAP Service                                    

 

  activelog /uccx/log/desktop/slapd*


Cisco Desktop License and Resource Manager Service            

 

  activelog /uccx/log/desktop/LRMServer*


Cisco Desktop Recording Service                                

 

  activelog /uccx/log/desktop/RPServer*


Cisco Desktop Recording and Statistics Service                

 

  activelog /uccx/log/desktop/FCRasSvr*


Cisco Desktop Sync Service                                  

 

  activelog /uccx/log/desktop/DirAccessSynSvr*


Cisco Desktop VoIP Monitor Service                          

 

  activelog /uccx/log/desktop/FCVoIPMonSvr*


Cisco EEM Server                                            

 

  activelog /uccx/log/desktop/EEMServer*

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