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Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0: Upgrade, Migration and New Features Overview

Cisco Employee

(view in My Videos)

This video is about the latest UCCX version 10.0(1) which has new features such as CUIC, Finesse, Media Sense integration & also architectural changes which might not be noticed by the customer directly, but is aimed at improving the product stability.

 

We discussed about these features in brief along with changes in hardware requirement & support, upgrade scenarios and migration options.

 

Please refer to my Blog for more detail & you can also download the Presentation.

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