cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
725
Views
0
Helpful
0
Comments
TCC_2
Level 10
Level 10

Core Issue

These database table fields in the RtCSQsSummary and the RtICDStatistics database tables store the date in milliseconds:

  • avgTalkDuration

  • avgWaitDuration

  • longestTalkDuration

  • longestWaitDuration

  • oldestContact

Resolution

In order to include information described by these fields on a wallboard, use these fields, which store the same information but use the HH:MM:SS format:

  • Use convAvgTalkDuration instead of avgTalkDuration.

       
  • Use convAvgWaitDuration instead of avgWaitDuration.

       
  • Use convLongestTalkDuration instead of longestTalkDuration.

       
  • Use convLongestWaitDuration instead of longestWaitDuration.

       
  • Use convOldestContact instead of oldestContact.

Refer to these documents for more information on resolving Cisco Customer Response Applications (CRA) or Customer Response Solution (CRS):

Customer Response Solution (CRS) Version

CRS 3.x

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: