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CTI Toolkit Agent Desktop tool, question: can the call record time be changed?

Hello Dear Cisco Support Community team and colleagues,

i have an important question regarding the,

CTI Toolkit Agent Desktop tool, on my work.

I had a few calls with several customers, one customer described he talked about 45 minutes with me on the line, but the customer statement is not true and unrelevant, because I talked only about 4 minutes.


Question is:

Can the call, particularly the talk time only for this call be changed in this CTI toolkit from Cisco, from 4 minutes up to 45 minutes and so be saved? That it looks as if i really was talking 45 minutes?


Thank you very much for you help,

regards
Sinisa

 

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Last update:
‎03-19-2014 02:11 AM
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VIP Gold

For question you should start discussion, not create document.

In advance, you created your question in wrong forum. For the purpose of your question the Contact center seems to be better place. I suggest you to delete this document here and start new discussion in more appropriate place if you are wishing for reply..

Cisco Employee

Moved document to Contact Center community.