Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) login falis with the following error messsage:
"Failed to sign in. Failed to connect to CCMCIP authentication server"
Try these steps:
This issue can happen when user's CUCM user ID case differs from CCMCIP database entries for this user. CUCM login is NOT case sensitive, where CCMCIP is. As a workaround, standardize the case for user IDs (all lower case, for example). This is documented by Cisco Bug ID CSCsy15719.
Verify that your LDAP Connection from CUCM to the LDAP actually works You can create a user in your LDAP, run the synch on the Callmanager and veirfy it is able to pull that user.