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CUE licensing FAQ

 

 

Introduction

 

This document describes the issues related to Cisco Unity Express Licensing.

 

How to resolve the error Session value exceeds license limit?

 

Resolution

 

When  migrating to the new CUE 7.1 CSL licensing, the following warning occurs:

 

"session value exceeds license limit"

 

The output of the show license status application shows the following:

 

voicemail disabled, ivr session quantity (16) is equal to or exceeds available ports (16)

 

ivr enabled: 16 sessions

 

This issue happens becasue all the 16 ports configured are being used for 16 IVR sessions.

 

Solution

 

You can solve this in the following ways:

 

Option 1

 

Use fewer ivr sessions to free up some ports for AA/VM.

 

Example: Assume that you need 6 ivr sessions. You can configure this with the command “license activate ivr sessions 6” which will automatically leave 10 ports for AA/VM.

 

Option 2

 

If you will never use IVR, then you can configure “no license activate ivr sessions”. This will set IVR count to zero, thus disabling it and thus leaving all 16 ports to VM/AA. Note that this counts are persistent even when you install permanent licenses. For example, if you have decided with the option 2, and later install a permanent IVR license, IVR will still remain disabled as you set the IVR count to zero.

 

Note: You need to reload the device for the configuration to take effect.

 

"session value exceeds license limit"

 

How to add licenses in Unity Express 8.0?

Resolution

Using CLI Commands to Install Licenses

 

 

After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below.

 

Steps:-

 

1. license install ftp://username:password@ip_address/path/license_file

 


Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.

 

 

service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic

 

Installing...Feature:VMIVR-IVR-SESS...Successful:Supported

 

License Note:

 

Application will evaluate this change upon next reload

 

Installing...Feature:VMIVR-VM-MBX...Successful:Supported

 

License Note:

 

Application will evaluate this change upon next reload

 

Installing...Feature:TCV-USER...Successful:Supported

 

License Note:

 

Application will evaluate this change upon next reload

 

Installing...Feature:VMIVR-PORT...Successful:Supported

 

License Note:

 

Application will evaluate this change upon next reload

 

4/4 licenses were successfully installed

 

0/4 licenses were existing licenses

 

0/4 licenses were failed to install

 

The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:

 

 

Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate

 

Note:-Install all of your licenses before continuing to the next step.

 

 


 

 

2.reload

 

Use this command to reboot the module:

 

service-module# reload

 

 

3.enable

 

Use this command to enter Privileged Exec Mode:

 

service-module# enable

 

 

Enter Your Password If Prompted.

 

 

4.show license all

Use this command to display a summary of all of the licenses installed on your module:

 

service-module# show license all

 

5..show license in-use

 

Use this command to display information about the licenses that are in use on your module:

 

service-module# show license in-use

 

StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0

License Type: Permanent

License State: Active, In Use

License Count: 4 /4

License Priority: Medium

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

License Type: Permanent

License State: Active, In Use

License Count: 5 /5

License Priority: Medium

StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0

License Type: Permanent

License State: Active, In Use

License Count: 4 / 4

License Priority: Medium

License Store: Evaluation License Storage

 

 

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

 

 

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

Evaluation total period:  8 weeks  4 days

Evaluation period left:  8 weeks  4 days

License Count: 600 / 0

License Priority: None

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

License Type: Evaluation

License State: Inactive

Evaluation total period:  8 weeks  4 days

Evaluation period left:  8 weeks  4 days

License Count: 60 / 0

License Priority: None

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

Evaluation total period:  8 weeks  4 days

Evaluation period left:  8 weeks  4 days

License Count: 60 / 0

License Priority: None

 

 

Note:-If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.

 

Step 6 show license status application application-name

 

 

Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.

 

service-module# show license status application

voicemail enabled: 4 ports, 4 sessions, 5 mailboxes

ivr disabled, no activated ivr session license available

Activating Evaluation Licenses

 

 

Starting with Cisco Unity Express 7.1, the software image includes evaluation licenses. These licenses allow you to evaluate the feature before you purchase a permanent license, but they expire after a certain amount of time. To see when a license will expire, use the show license evaluation command.

 

Cisco recommends that you install and activate the permanent licenses before the expiration of your evaluation licenses. Permanent licenses are activates automatically when they are installed.

 

 

The following procedure includes commands that were introduced in version 7.1 and enable you to:

 

 

•Display the evaluation licenses present on the service module

 

 

•Activate the mailbox evaluation license, accept EULA

 

 

•Activate the port evaluation license

 

 

•Activate the IVR session evaluation license

 

 

•Verify which evaluation licenses are active

 

 

Steps

 

 

1. show license evaluation

Use this command to display which evaluation licenses are on your system, as shown in the following output:-

 

 

service-module# show license evaluation

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

     Evaluation total period:  8 weeks  4 days

     Evaluation period left:  8 weeks  4 days

License Count: 600 / 0

License Priority: None

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

     Evaluation total period:  8 weeks  4 days

     Evaluation period left:  8 weeks  4 days

License Count: 60 / 0

License Priority: None

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

License Type: Evaluation

License State: Active, Not in Use, EULA accepted

     Evaluation total period:  8 weeks  4 days

     Evaluation period left:  8 weeks  4 days

License Count: 60 / 0

License Priority: Low

 

 

 

2. license activate voicemail mailboxes # of mailboxes to be activated

 

 

Use this command to activate the license for mailboxes. It presents the End User License Agreement if it was not accepted earlier, as shown in the following output:-

 

 

service-module# license activate voicemail mailboxes 275

 

 

Evaluation licenses are being activated in the device for the following feature(s):

 

Feature Name: VMIVR-VM-MBX

 

 

 

PLEASE  READ THE  FOLLOWING TERMS  CAREFULLY. INSTALLING THE LICENSE OR LICENSE  KEY  PROVIDED FOR  ANY CISCO  PRODUCT  FEATURE  OR  USING SUCH

PRODUCT  FEATURE  CONSTITUTES  YOUR  FULL ACCEPTANCE  OF  THE FOLLOWING TERMS. YOU MUST NOT PROCEED FURTHER IF YOU ARE NOT WILLING TO  BE BOUND

BOUND BY ALL THE TERMS SET FORTH HEREIN.

 

 

 

You hereby  acknowledge  and  agree that  the  product feature  license is terminable and that the product  feature  enabled  by  such  license may  be  shut  down or  terminated by  Cisco  after  expiration of  the applicable  term  of  the license  (e.g., 30-day  trial  period). Cisco reserves the  right to terminate or shut down  any such product feature electronically  or by  any other  means available. While alerts or such messages  may  be provided, it is  your sole  responsibility to monitoryour terminable  usage of any  product  feature enabled by  the license and to ensure that your systems and  networks are prepared for the shut down of the product feature. You acknowledge  and agree that Cisco will not have any liability  whatsoever for  any damages, including, but not limited to, direct, indirect, special, or consequential damages related to any product  feature  being shutdown or terminated. By clicking  the "accept" button  or typing "yes" you are  indicating  you have read and agree to be bound by all the terms provided herein.

ACCEPT? [y/n]? yes

 

 

License activation count saved for use at next reload

 

3. license activate ports # of ports to be activated

 

 

Use this command to activate the license for ports. The output is similar to the output for activating the license for mailboxes shown above.

 

service-module# license activate ports 4

 

 

4. license activate ivr sessions # of ivr sessions to be activated

 

 

Use this command to activate the license for IVR sessions. The output is similar to the output for activating the license for mailboxes shown above.

 

 

service-module# license activate ivr sessions 2

 

 

5. license activate timecardview # of TimeCardView users to be activated

Use this command to activate the license for TimeCardView users. You must install the TimeCardView add-on package before performing this step.

 

6. reload

reboot

 

7. show license in-use

 

Use this command to verify that the evaluation license is being active.

 

 

service-module# show license in-use

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

License Type: Evaluation

License State: Active, In Use

Evaluation total period:  8 weeks  4 days

Evaluation period left:  8 weeks  3 days

Expiry date: Sun Jul  5 16:08:06 2009

License Count: 600 /275

License Priority: Low

 

Note:- To disable mailboxes, ports, or IVR sessions after a reboot, use the no form of the appropriate license activate command without specifying the quantity.

 

How to activate CUE 8.6 Permanent License File ?

You  had  installed  CUE 8.6 and it was working with Evaluation license, now after uploading  the permanent license and after issuing the reload command on the CUE, it is still showing that the CUE is working with  Evaluation License.

Resolution

 

You need to list the name of the license feature (high)

that you want to change to "low"

 

So for example;

 

license modify priority VMIVR-PORT high or

license modify priority VMIVR-VM-MBX  high

 

this should list the VMIVR-PORT or VMIVR-VM-MBX "evaluation" license so that you can change it to low

once you re-boot the higher rated permanent licenses it should show active/in use

 

license modify priority

To modify the license priority information, use the license modify priority command in Cisco Unity Express EXEC mode.

license modify priority feature name {high | low}

Syntax Description

 


high


Sets the license priority level to high.


low


Sets the license priority level to low.

 

 

Command Default

None

Command Modes

Cisco Unity Express EXEC

Command History

 

Cisco Unity Express Version

Modification

7.1

This command was introduced.

 

Usage Guidelines

 

This   commands enables you to modify the license priority level. This  command  lists all the expiring licenses that are available for the  specified  feature and you can change the priority level to be the  highest for the  selected license.

 

Examples

 

The following example shows how to change the license priority level:

se-10-0-0-0# license modify priority TCV-USER  high

Feature: TCV-USER

Index:  1       License type    : Evaluation

Lock type       : Locked

License Count   : 2

License Priority: Low

Are you sure you want to modify priority? (yes/[no]): yes

 

Note: The application will evaluate the changes in the next reboot.

 

The Voice Mail box licenses is active, but the VM-ports are in Evaluation mode,  How to activate the VMIVR-ports ?

 

The sh commands as below:

Diners-CUE8-6# sh license status application

voicemail enabled: 4 ports, 4 sessions, 30 mailboxes

ivr disabled, no activated ivr session license available

-------------------------------

Diners-CUE8-6# sh software versions

Cisco Unity Express version (8.6.1)

Technical Support: http://www.cisco.com/techsupport Copyright (c)

Cisco Systems, Inc.

Components:

CUE Voicemail Language Support version  8.6.1

Diners-CUE8-6#

-------------------------------

Diners-CUE8-6# sh license in-use

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version

        License Type: Permanent

        License State: Active, In Use

        License Count: 30 /30

        License Priority: Medium

StoreIndex:  1  Feature: VMIVR-PORT                        Version

        License Type: Evaluation

        License State: Active, In Use

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  1 week   5 days

            Expiry date: Sun Aug 26 13:12:16 2012

        License Count: 60 /4

        License Priority: Low

Diners-CUE8-6#

---------------------------

Resolution

You need to contact licensing@cisco.com to obtain VMIVR-PORT licenses that come included with a CUE hardware purchase.

 

Auto Attendant with CUE

Do you need License for IVR to work on Auto Attendant with CUE?

Resolution

You would need IVR license only if you want advanced IVR license  functionalities like Email Managment, Document Management etc. Otherwise  it is the port license which will be more than sufficient to work with basic AA  functionalities.

Reference:http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047

 

% Error: Install failed. UDI NME-CUE:F0C1xxxxKB3 on license does not match any device

 

Resolution

 

On the router that is running the features that you want to migrate, enter the show inventory command to see the corresponding product IDs and serial numbers.Enter the appropriate product ID and the serial number and click Continue.The product ID is the type of Network Module that you are using, such as AIM-CUE.

 

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1100771

 

How can I make permanent licenses active?

 

Resolution

 

For activating the permanent license:

 

In some cases even though the permanent license has been installed, the show license in use would show up the evaluation license.

 

CUE8-0-1# show license in-use

StoreIndex:  4  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 8 /8

        License Priority: Medium

StoreIndex:  5  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

StoreIndex:  7  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 105 /5

        License Priority: Medium

 

 

Please run the following command and reboot the CUE:

 

CUE8-0-1# license modify priority VMIVR-IVR-SESS low

Similarly for all the other features

After the CUE is rebooted the CUE would boot up with the permanent licenses.

 

 

Below commands will list the VMIVR-PORT or VMIVR-VM-MBX "evaluation" license so that you can change it to low/high.Once you re-boot the higher rated permanent licenses will show active/in use

 

license modify priority VMIVR-PORT high or

license modify priority VMIVR-VM-MBX  high

 

To modify the license priority information, use the license modify priority command in Cisco Unity Express EXEC mode.

 

license modify priority feature name {high | low}

 

This commands enables you to modify the license priority level. This command lists all the expiring licenses that are available for the specified feature and you can change the priority level to be the highest for the selected license.

 

Example:-

 

The following example shows how to change the license priority level:

 

se-10-0-0-0# license modify priority TCV-USER  high

Feature: TCV-USER

Index:  1       License type    : Evaluation

Lock type       : Locked

License Count   : 2

License Priority: Low

 

 

Are you sure you want to modify priority? (yes/[no]): yes

 

Note:- The application will evaluate the changes in the next reboot.

 

Refer CUE commands for syntax

 

 

 

Migrating to CSL License

 

If you are upgrading to the same of licensed features as before, the CSL licenses are free.Then you have to follow this process to determine 

To migrate to CSL licenses, use the following procedure:

 

1. Use the show software license command to determine which pre-CSL licenses you have.

 

The name of the pre-CSL licenses include the incremental quantity of the license. For example SCUE-LIC-25CME.

 

2. For mailboxes, add the number of GDMs (Group Delivery Mailboxes) that you will be using because they were not included in the pre-CSL counts but are now being represented in the CSL counts.

 

3. Divide the total number of pre-CSL licensed features by the incremental quantity represented in the name of the appropriate CSL SKU.

 

For mailboxes, divide by five. For ports, divide by two. For IVR sessions, divide by two.

 

If the result is not a whole number, round up. This will give you the explicit quantity of CSL incremental licenses that you need.

 

For more detail  refer https://supportforums.cisco.com/message/3518042#3518042

 

Q.My customer purchased an ISR G2 bundle with 25 CME seats included. Does the customer need to purchase phone licenses too?

 

A. Yes, phone licenses need to be purchased separately. Phone license are not included as part of CME ISR bundles and must be purchased separately.

 

 

Related Links

Version history
Revision #:
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Last update:
‎08-23-2017 11:22 PM
Updated by:
 
Contributors
Comments
New Member

great document - helped me resolve  licensing issue

New Member

Very nice and well documented.. resolved my issue..

Cisco Employee

Greeshma, Thank You!