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DC directory is in paused state

Core Issue

Stopping and restarting the Data Connection (DC) Directory service returns the DC Directory to the paused state.

Selecting CCMADMIN, User > Global Directory returns the following error:

The following error occurred while trying to retrieve the

information for the requested user.

Couldn't create user object.

[object Error] : undefined


DC Directory in a paused state is usually caused by a lack of disk space. Purge the Administrative Reporting Tool (ART) database and restart. This should fix the problem.

For other DC Directory issues, follow the procedure indicated in Fixing Problems with DC Directory.

Note: This procedure is valid for Cisco CallManager servers running versions 3.0(5a) to 3.3(2c). Do not use this procedure for Cisco CallManager 3.3(3) and later.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 03:41 PM
Updated by:
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