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Email CSQ not updating

I have a client whose supervisor desktop application is not updating the Email CSQ.

1- I removed the user as a supervisor and then added her back, did not work

2- Tried to log in from some other PC , did not work.

3-Restarted the CCX engine service , did not help.

4- Removed the application from the PC, downloaded a fresh copy and installed it again, did not help.

Would appreciate if some one can share their experince on this.

Thanks,

Asad

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