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Error :- An object with the SMTP address ( already exists





This document describes how to troubleshoot the error "An object with the SMTP address ( already exists"





Unity Connection version 8.5.1ES65.13900-65



Error:-While trying to add user,getting the below error:-


An object with the SMTP address ( already exists. 


Solution 1:-


Follow the below steps in order to resolve the above error


1. run cuc dbquery unitydirdb select object_globaluserobjectid from vw_smtpaddress where smtpaddress =


2. run cuc dbquery unitydirdb select * from vw_subscriberreference where objectid = "referenced from previous command"


3. run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete(pObjectId =referenced from previous command')


Solution 2:-


Run these commands


1. utils cuc users bulk_clean_orphans subscribers

2. utils cuc users bulk_clean_orphans mapentries



Solution 3:-


Make sure that any other user should not have this address as SMTP Proxy Address.





Related Information

Troubleshoot Cisco Unity Connection

Unable to add users in Cisco Unity Connection

Version history
Revision #:
2 of 2
Last update:
‎08-27-2017 11:39 PM
Updated by:
New Member

I tried Solution 2 but was unsuccessful.


Solution 4:-

Delete the offending user and recreate the end user voicemail account again.

  1. Locate the troublesome SMTP address by plugging it into the SMTP Address Search tool and delete that entry.
  2. Create new user using same alias & SMTP address. 
New Member

Solution 3 seems to work best even on Unity 10.5.2

  1. Find user that has old alias.
  2. Select user
  3. Edit  (drop-down) > SMTP Proxy Addresses
  4. Check boxes as necessary for orphaned SMTP addresses > Delete Selected
  5. Now you are able to add the new user to Unity


New Member

Solution 3 described here worked for me.

New Member

Solution 4 worked for me. Running Unity Connection 8.5.1.  Thanks!


Perfect Solution 3