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Error:-At least one error occurred during the synchronization process

 

 

Problem

 

On selecting  Setup > Synchronize Directory Services in Cisco Desktop Administration getting an error:

"At least one error occurred during the synchronization process"

 

or

 

In logs getting the below error:

 

2010-11-07 22:16:39:647 ERROR SYNC2018 Failed to synchronize LCC:<Call Center 1>, fcn<SPeripheral::initialize>, problem<sql failure, failed to
set peripheral id<5000>>, errcode<-20>.


Solution

 

The cause of this error is the SQL 'sa'  account is locked, so to unlock the account run the following command:-

 

ALTER LOGIN sa WITH PASSWORD = 'new_password' UNLOCK
*
Enter the existing ‘sa’ password if remembered, otherwise enter a new one.

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