Problem
When trying to make changes in the configuration manager by Admin Workstation (AW) Client, the following error message appears:
Failed to update the database.
Error attempting to connect to DbAgent.
AW Client is unable to make changes because the named pipes connection is not working towards the AW Distributor.
Reason:
The cause of this issue is mentioned in the Microsoft Knowledge Base Article http://support.microsoft.com/kb/921883
and the issue is resolved in the http://support.microsoft.com/kb/924054
If KB921883 is installed in win2k3 server or in Windows XP, then the operating system must be updated with KB924054 security update to solve this issue.