Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Gateway is not sending DTMF tones when accessing voicemail
This problem manifests itself as an inability for the users to enter their passwords or to respond to voicemail prompts.
The gateway must be configured to pass Dual-Tone Multifrequency (DTMF) tones.
When accessing voicemail, commands for password access and menu navigation must be entered with the telphone keypad. On some gateways the DTMF tones are not passed. To pass DTMF tones out of band the command dtmf-relay h245-alphanumeric must be configured under the VoIP dial-peer which has the voicemail service.