Two dialers active, each dialer at any particular moment will try to reserve/detect only half the number of agents at any particular time.
i.e Ex: if there are 2 dialers and 4 agents then, each dialer will try to reserve only 2 agents.(This is to make sure that a single dialer does not reserve all the agents when they are available and only reserve half of them).
Agent availability for a particular dialer is calculated by dividing the number of agents by number of dialers.
If there are only 3 agents(odd) available for 2 dialers, each dialer during skill balancing, observes only as 1 agent available.
Ex from one of the case:
13:36:28 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 112, agents - logged in: 4, available: 3
13:36:28 dialer-baDialer Trace: (SGM) Skill group balance, SG: 112 Agents - logged in: 4, percentage: 100, available: 1, resrving: 0,
cumulative ports needed: 5.00
13:36:28 dialer-baDialer Trace: (SGM) Skill group balance, SG: 112, Port Percentage: 100.000000, Ports: 96 --> Ports Allocated: 96
13:36:28 dialer-baDialer Trace: (SGM) Predictive reserve request,SG: 112, count: 1
13:36:28 dialer-baDialer Trace: (PDR) Predictive dial request, SG: 112, count: 0
Further with two dialers and overflow set to 1 and number of agents logged in 4, dialer will dial out only when 2 agents are available for each dialer.
Since this condition is not met with 3 agents and 2 dialer (as the dialer will never see 2 agents available) the dialer will not dial out.
